Lowe's Home Improvement

"Complete lack of customer service and organization. The store is a junkyard.you can't safely get into the store for all of the crap stacked from the walls to the roadway outside of the front of the store. To get to the very small opening to the front door you have to walk down the middle of the roadway where the traffic flies through the parking lot. I almost got run over twice trying to get to the front door. Once inside the junk shop, the products are not kept orderly or stocked, and if they do have the item you are looking for, you can't get to it for all of the junk, boxes, ladder carts that are blocking the isles and shelves. Literally a junkyard. They need some real management and employees that actually care. Organization is completely missing. The lack of customer service and rudeness of employees seems to be running throughout the franchise and not just at the North Augusta location. We have a corporate account at Lowes and I have informed all of our employees to now avoid Lowes unless absolutely necessary. We also have commercial account at Home Depot and are now taking the majority of our business there. If Home Depot opened in North Augusta, I don't think Lowes would survive."

"Thank God for Mr. Andrew!!! We were having issues with finding the right size adapters for our Pfizer kitchen faucet. 3 different visits to the store, 3 consecutive days of trying to find the right parts, 3 days with no water, & too many hours to count...Andrew came to the rescue!!! Employee of the month is the very LEAST he deserves. Thanks again for all your help, Andrew!!!"

"It took over a month to get a refund for a returned appliance that didn't work. I also bought items and paid for same day delivery for them not to show up and be told they would be delivered next day. Told me to call delivery company for adjustment on delivery price and that company told me to call Lowe's. Always a bunch of hoops to jump through with dealing with them so I would recommend shopping elsewhere if possible."

"Bought a dishwasher and the salesperson didn’t mark it correctly, so it wasn’t staged or ready on installation day. They also didn’t include the correct electrical pieces for the install in the purchase even though I explicitly told them I had a hard wired dishwasher AND the company did an assessment. I had to take off work 2x for this and dishwasher still wasn’t installed. Spent over an hour calling appliances to get it resolved and they never answer and customer service doesn’t help just transfers you. The installation company doesn’t talk to you, just sends automated dates/times and has a voicemail. When you call the 800 number for them the customer service agents just give you the run around about scheduling. I finally get the machine here and that’s when we found the plug and not the pieces needed. So I called and was told I would speak to a manager about all of it and left on hold for over 20 minutes. Absolutely awful."

"I bought a kitchen remodel package from Lowe’s at this location. A job that was supposed to a few days ended up being over 6 months! From two cabinets that were the wrong size to a complete floor to ceiling cabinet that was installed upside down, it was one thing after another! They are supposed to give me an adjustment on work that I was charged for but did not receive. The corporate office is continually trying to get them (local store) to handle this and they still have not contacted me after several days. The corporate division keeps calling me asking if the store has reached out to me. It still has not happened. Do your homework. Please check with other businesses before you enter into a contract with them. Also make sure you read your paperwork and get verbal statements in writing."