H&M

"I just dropped off a bag of old clothes for recycling (they were in too poor condition for donating to opshops) and it was so easy to do a h&m karrinyup! Just walk up to the til and handover your clothes, and they give you a discount voucher. I personally dont shop at h&m but I am very happy they provide this clothes recycling service and how easy it was to donate! All large stores which mass produce clothes should be held accountable and responsible for their recycling."

"Never have any products in store that are advertised online. Useless staff after driving all the way from south of the river. Customer service over the phone are just as bad."

"I visited H &M after a rather unpleasant experience in another store. Dhoi and Emily were amazing - they helped me for 15min with the set up of my H &M account, which I hadn't been able to get working for almost 12months. I walked out with 25% off my two pairs of jeans. Very helpful staff."

"Doors wide open, upon entering we were advised of the closing time. Disclaimer, we are fast shoppers and had ample time to buy the top we knew we wanted from previous visits. Proceeded immediately and directly to the top as they sell ladies upstairs. Upon getting to the top, we were told (not advised) by staff that the store is closed (yes, before 5:30) Naturally, this is understandable. Young people get paid peanuts so this inherently is their mentality towards customer service (sometimes) Sadly, this young (or early adult) thought it would be important to say “we don’t make money after 5:30 PM” which it clearly was not yet. Thinking this might be an amazing opportunity for the manager Joy to hear, she decided to state that everyone who works has a family to go home to. This immediately oozed the company values “rot from the top” mentality. proceeded to advise that being told an entire store is shut isn’t on and unfair. Unfortunately Joy figured her team was more important in protecting and her apologies seemed disingenuous. After Joy pledged her allegiance, she didn’t bother to offer us the opportunity to even purchase. Joy and the team are wage driven, not customer driven which will kill H&M slowly. After all that we still managed to get out before 5:30 which is rather unfortunate and representative of how petty closing early was in the first place. When shifts are cut due to poor sales or not performing because of eventual rent increase remember this. Remember your customers are your main artery and not the conversations you have with your colleagues about what you’re up to on the weekend."