Tobacco shop in Western Australia

“Great staff and amazing shop overall perfect experience”

“Great service and the guys really know the products”

“Been to the others in Cannington and this store beats them hands down for service. I was greeted on entry and served when I was ready and so was my wife. Both staff members on today were excellent.”

“Nice little shop with lots of useful products and great advice.”

“Excellent customer service, with fantastic product range & knowledge. By far the best Cloud 9 store in Perth that I have visited.”

“My first time buying a Vape. The young Lass at the counter Missy was extremely Helpful, I would recommend this place of business to everyone. 5 star customer service.”

“So for some more obvious reasons I won’t put too much detail, however I have to say - the best customer service during a shopping experience, where I knew nothing & needed expert assistance & patience. This guy walked me through the process - asked me some questions about what was needed, & when I gave him the info - lined me up with the absolute best product choice. How do I know this? I bought a second online as a spare. It has no temp control & he had mentioned it was likely temperature would mean a lot. He wasn't wrong. It arrived today & I tried to use it - tasted like burnt toast. I have now given that one away to a loving owner & am just exclusively using a GeekVape (they’re so cute & comfortable - it is insane to me) & the price difference is $15, between the cheap basic starter one I bought online & the one in store. He did not recommend me (FIFO worker & someone who could have easily been convinced I needed to spend $200) because he listened to what I was chasing - the fact I might hate it (never tried before but am a former smoker) & he recommended the best fit for me. If he owned the store it would make sense & if he is just another employee - he deserves a pay rise & a retention bonus. I will be back. He can have all my sales & I will recommend Redcliffe store to everyone who wants some first timer support. If he hadn't given me such sound & solid advice - I do not think this set up or style would have been even slightly as enjoyable. And my pain levels (chronic pain) have shifted so significantly for the first time in 3 years - I am in the best mood & more active than I could have imagined possible. Thank you (I will find the receipt with your name & update.) You have changed my life.”

“A very nice person with glasses help me to choose my first bong. He was very helpful and nice. Much better service than in Armadale. Very proffesional staff. Ask for the dude with the glasses.”

“Exceptional customer service!!! The young lady there was fantastic, (8/10/21) very friendly, and knowledgeable. She even checked to make sure the items I purchased, were all in good working order before I left the store. Great range, and good prices too.”

“So amazing to have a store so close and be so big with such a selection! I had Kai and Tanika help me out with buying my goods! They were super friendly and knowledgeable! Will be back!”

“Amazing range and the customer service we got was outstanding!”

“Walked in - felt warm straight way (coz it was raining outside). Perfect opening. Mos Def or some equivalent neo soul lyricist banging softly from seemingly skyward speakers speaking directly to my eardrums... Paris' voice seems impossibly heaven sent as she welcomes me into her store... Nice. Nice Had the best advice and sales pitch ever - from Her. Best intentions are the hallmark of a truly warm and loving person. Thankyou Paris. Thankyou Cloud Nine. 6-Star Review. Easily. Gracias.”

“Really good service they take time to make sure your purchases are as good as possible, they also have a wide range of stock from lighters, flavoured papers, insence, smoking implements and a lot more including a nice selection of cheech and Chong glass and smelly clothing”

“bought my vape in yesterday as it was causing me problems and the girl that served me was very helpful. She showed me a bunch of cool tricks and totally fixed it up for me. Much love”

“Went in to store. Acknowledge as as I walked in. Served by Alana Impressive customer service. Very helpful and answered all my questions. Thank you. AAA+++”

“favourite smoke shop in perth, always stocked up and helpful staff. today Brian served us and was super helpful and friendly, had awesome banter and got an excellent recommendation for my bday. cant recommend enough :)”

“Ordered something slightly fragile off these guys online, wasn't packaged correctly and likely due to some rough handling during transit it arrived completely shattered. Took photos and emailed them to the company, they immediately sent a replacement via express post at no extra cost. So 10/10 customer service, definitely would recommend shopping at cloud 9 in the future.”

“Spoke to bloke named Mike, exceptional informative on which water pipe I should choose given the amount I smoke and my financial limits. Bought a waterpipe and some stickers. Great guy with great customer service skills”

“Fantastic service. Store team really knew their stuff.”

“Such a fantastic experience!! I went in with very limited knowledge about fixing a broken vape and Hayden (I hope) was the most delightful human. Didn’t make me feel like an idiot- suggested products that would benefit me. Totally awesome, thanks mate!”

“The Team are very informative and welcoming. I wouldn't hesitate in going back knowing I'll get friendly service again.”

“Curiosity got the best of me, lots of strange vases and odd looking straws.... they do however have a decent range of cake making utensils and expendables... staff are always happy and friendly!”

“Went into Cloud 9 Mandurah today and was greeted by a really friendly chick called Cell her service was top notch and made me feel really welcome and even told me some history about a particular art piece on the wall behind the counter... which I highly advise any further patrons to pay closer attention too! Would highly recommend stopping in.. even for a look... lots of cool stuff!”

“Great selection of lighters! Love it!! Fab staff MJ Tara Mary actually all the people who work here are great. Maybe the only complaint would be the air con. But that wouldn't put me off going in to visit my favourite lighter shop.”

“Stewart is great, very helpful and knowledgeable, awesome prices too!”

“Friendly and helpful staff, store looks fabulous will definitely be back for that sweet service”

“Can buy cool lighters there is a HUGE selection the service is very friendly and helpful and kind indeed. Not very busy which is good loads of options for drinks snacks and toiletries and other extraneous items such as Rolly papers very helpful and I like it there whenever I need things like vape coils and great prices too thanks TSG Freo!”

“Amazing customer service from highly professional staff.”

“Ash from cloud 9 kelmscott was amazing with service and helped with everything possible to suit the needs of the customers would highly recommend”

“I'm still trying to get my head around vaping, trying to replicate the feel of a disposable is still something I'm figuring out, but the advice I got from these guys was excellent. I'm sure I was asking 'dumb' questions but they were great in helping me get my head around it... I personally expect a lot of people will switch from disposables more and more, and reckon if you can nail your recommendations on how to switch and get like-for-like flavour you'll be onto a winner. Thanks! PS what would you say is the best product to buy when switching from disposables for others?”