H&R Block

"It’s been 7 weeks since I filed my taxes in person at Upland Square location. Their “tax pros” couldn’t even do a simple return right. I told Marcia Levengood I only had health insurance for 4 months out of the year do I need a form from them, she said no. Well turns out I did and they denied my return. I send them the form and then it gets accepted but my account gets flagged due to this senseless error made by their “professional”. The IRS mailed me something saying I needed to verify my identity through ID me app. This was a month after I filed and it says I won’t get my return until up to 9 weeks. Needless to say times are rough and I need my hard earned return. So if you want your return fast DO NOT GO HERE. If they can’t do my simple return right imagine what they will do to yours. Not to mention I call them several times and all I get is “yeah that happens sometimes that’s unfortunate”. No accountability for their clear and obvious screw up."

"I had a virtual appointment with an agent there and it was no show. After calling them several times, I was able to get hold of her and Updated MyBlock app with all my documents fkr tax filing. Ever since, complete radio silence. I left several messages and Emails. Not a single response. Not sure if I should wait for move along. Worst.Customer.Service.Ever"

"Linda was amazing!!! This location at Upland Square was absolutely wonderful!!! The staff was friendly and knowledgeable. We got there a few minutes before our appt time and were greeted warmly by the receptionist. We only sat for a moment becfore Linda was ready for us. Linda was great!! She was awesome!! She took the time to explain to my 90 yr old grandmother what she was doing, and made my grandmother feel heard when she spoke. Alot of times when we are out people tend to disregard her. But Linda did a wonderful job and we scheduled for my grandmother's taxes to be done with her next year lord willing. Thank you Upland Square HR Block for a painfree tax prep experience."

"Absolutely love Nancy Ellis! She's extremely knowledgeable and personable. She makes you feel welcomed and explains everything as you go. It was a very pleasant experience and I can't wait to see her again next year!"

"H & R block takes the stress out of filing taxes! My tax professional was very personable and helpful. I really appreciated the way that she verbal I talked me through the process. She even offered me one of her own stamps! Also, I appreciated knowing upfront exactly what my cost would be."