Columbia Self Storage

"Jaime, who answered the phones and works in the office and controls everything is totally amazing!! She’s the best, and is a real asset for this company."

"Very nice staff and very secure, Can't say enough about how helpful the staff here is .We lost a credit card and columbia self storage was kind enough to give us lee way to get the new card and get back on track. Isabel is a great asset to the company and a big help when it came to straightening things out.I highly recommend if your looking for a place to store your things,long or short term go see the friendly staff at Columbia self storage."

"Original review stated "Just okay" with 3 stars but is now down to 1 with further explanation below. Reason for 1 star: I thought it was over... Just today, about 2 or so weeks after my last interaction, they called my wife and left a VM stating that the account was 16 days past due and "they would like to help us". They are continuing to offer nothing in the way of satisfaction. I'm really not sure why they are calling my wife as she is not the account holder. This just further proves the lack of customer service, though, it may be poor communication skills instead but I'm really not sure any longer. Reason for 3 stars: tldr; A lesson in poor customer service at the cost of $100. I was charged and did not even get to see the inside of the rented unit. Two weeks after the initial charge I finally had all incidentals sorted in regards to the unit. I load up my vehicle and attempt to access the facility but the gate code did not work. I called the office to be told that a balance due. Needless to say, I was not happy and was quite frustrated and perturbed. There was no offer made for satisfaction... not a thing. No thought to allow temporary access. That would have been great and would have been all it took to make a happy customer. I had gone through the trouble of loading the vehicle with items to store. During the call, I was asked how much I was initially charged and was told it was a good price?!? I'm not sure what the intent was with such a comment being I essentially burned a $100 bill. They were told that I no longer want the unit (though I was not as pleasant) and the call was concluded shortly thereafter."

"Kacy and Ashley were great. I reserved my unit the night before online and received a call first thing in the morning and I was moving my stuff in within an hour. Always so helpful whether on the phone or by email. Answered all my questions, which I had alot of because this was the first time I ever needed to rent a storage unit. If I ever need one again I would go back to Columbia Self Storage. Thank you for all your help!"