PNC Bank

"STAY AWAY!! Ever since I started banking at PNC it has been nothing but problems, and I have found out that it is specific to THIS BRANCH. For instance, I can't use my savings account for overdraft protection because "the accounts were set up incorrectly". When I mentioned this (and other issues) to the branch manager at the 1600 Market location, she sighed and apologized, informing me that the 4th & Market branch is notorious for problems because it is used for training new employees. She told that I should just expect a subpar experience because of the branch at which I opened my account. After emailing the 4th & Market branch manager about going in today to close my PNC account, she assured me that it would not be a problem. Unfortunately, while seated with the customer service representative who was assisting me, I was told that I would have to return to the branch again TOMORROW to actually close my account, as it is apparently a two-step process: transfer all the money into one account (instead of the three accounts that PNC forces you to have if you want to use their website), and then WAIT FOR THAT TRANSFER to clear. Then, go back on ANOTHER DAY to actually close the account and get my money. Upon leaving the branch today, I called the customer service 1-800 number where a supervisor informed me that this was - in fact - NOT how it is supposed to be done. Apparently the person who I was working with didn't know what they were doing, and that is why this has to be a two-visit experience. Yet again I was a victim of this branch's incompetence!!!! I cannot reiterate this enough: STAY AWAY FROM THIS BRANCH OR YOU WILL HAVE THE WORST BANKING EXPERIENCE OF YOUR LIFE!"

"The Branch itself may be fine. BUT, I have not lived in Philadelphia or used this branch in 11 years. Over those 11 years, I keep getting calls, and emails from their branch about stuff I am not interested in - especially not from a branch that's an hour away from where I live. My local Branch doesn't bother me with this stuff for the most part, only THIS Branch. I have told them many times now to take me off their list for good and they never do."

"Very friendly staff! My debit card was compromised and Paul (I believe his name was) was extremely efficient and helpful in getting me a new one immediately. He was quick and had me in and out in less than ten minutes."

"Aaron Robinson is an inspirational banking god, to say the least. He took my situation very personally and seriously. I can't yet open a regular account but he's working with me to get there. I now have direct deposit from my job and am offered a personal account to help work out my personal debts I thank God for people like this."

"Been here a few times lately since my wife lost her debit card (and decided to take and use mine). I don't particularly enjoy going into branch locations, but this specific location employs a man by the name of Connor (I believe). Nicest guy. Seriously, next level customer service. Spoke to him twice in the past week as I was making deposit/withdrawals and was taken back by how pleasant he was. But, that's. It what compelled me to write a review. I made a deposit today and accidentally left my keys behind. I returned to the location about 20 minutes past closing. 2 other employees looked me in the eye as I was knocking and ignored me (no biggie, the bank is closed. I get it). But, after trying my luck at another door, out pops Connor. I tell him what's going on, and sure enough, he comes back out a minute later with my car keys. To many it may seem like a small gesture, and one that is my own fault; but, that small gesture saves me from a ruined evening. And, for that, a simple "thank you" isn't enough."