Four Points by Sheraton Philadelphia City Center

"Parked smack dab right in the Philadelphia Convention center. Parking is virtually available on all 4 corners of the building in the mist of this Being downtown. the riverfront is within walking distance. The bar and food and hospitality is first rate. Clean rooms with great views of city center. Would recommend for a couple night stay. Would stay again."

"I stayed for one night on the 25th of November, woke up the following morning having over slept, called the front desk and asked for an additional half hour to check out a bit later. The woman said that would be no problem. I say thank you, get myself together, leave a tip for housekeeping and I even stopped down at the desk to formally check out. Cut to two days later, I get an alert from my bank at 4am for a 58$ charge from the hotel. I was charged for a late check out, even though the hotel usually extends until 1pm as a courtesy. At no time during the several interactions with the front desk was I made aware of such a charge, and I was even gone before 1pm. It just didn’t sit too well with me. I was in town for one more day so I stopped into the hotel after my phone calls weren’t returned, spoke with a man Tun who was very helpful, and got the charge resolved. Believe me if I needed to stay longer I would have absolutely no problem being charged for the time, but the surreptitious nature of the situation was unacceptable."

"The single most dishonest Marriott property in the network. I reserved two rooms, but the app only showed one room reserved so I added a second to my order while driving in. When I arrived they showed three rooms in the system and said they would take care of the extra room. Without my knowledge, they charged for 3 rooms, calling one a no show (I was physically there, of course) and did not give me 3 rooms. I left, saw the extra charge and called. I then called back no less than 15 times to talk to someone and only once was I helped. I was told it would be reversed and was not. The next 3 times I called the manager was not available and I was told that I should just dispute the charge. I did, then they sent documents to prove I was a no-show. After 15 years with Marriott and 10 years Platinum, I'm cashing in my points and moving on. You've lost this lifetime customer and I will not return."

"Stayed here for one night. The front desk staff were very friendly and helpful and well dressed. Very professional. Rooms were nice and clean and not worn down everything still looked and felt new. We went for a show to see Red Clay Strays amazing btw. The only bad thing which was no big deal is we booked our room about 2 weeks prior and went we got there they informed us they had to change are room to 2 beds instead of one with my fiancé. We joked she would get a break from my snoring for a night."

"We stayed in this place for one night, well-located hotel which was close to food market, Philadelphia museum of Art, and city center by walk. We had a chance of seeing where the first amendment was done. The AC in our hotel was so loud that we asked the receptionist to change our room but there was same situation in the new room. I have to mention that our bed was very small and uncomfortable but to be fair, the room was clean. There was an on-site parking for 50$."