Bonnell's Collision Center Fairview

"Great work Everytime. Unfortunately though the insurance company told me my vehicle was a total loss they are the best in Erie"

"Update on 1/11/2024: The general manager reached out to me today to try to get some more details and make things right. He was unable to help because we ended up getting rid of the vehicle (approximately 3 months old) in favor of a new one since we didn't have confidence in the quality of the repairs we couldn't see given the issues we had that we could see. Update on 1/8/2024: It's been 3 weeks since the response below stated that someone would reach out to me, and that has not happened. Unfortunately, I'm not surprised as the general manager's last day at the Fairview location was also the first day we picked up our car. Original Review: I'm a bit hesitant to write this review, because the people that I worked with were always very nice and helpful. In the end, I would be unlikely to return for any future repair work. Brief version: Unfortunately, my experience was overall a frustrating one. They got me in for the estimate very quickly and started the repairs in a timely manner. When I got the car back for the first time there was additional damage and some repairs were incomplete or incorrect (more details below). They did eventually fix everything, but the quality of the paint repairs isn't great (the paint looks dull and it's swirled where they blended the repairs to the rest of the car) and there was an additional scratch on the quarter panel (the car was only 6 weeks old when we had the deer run into the car so we know it wasn't there before). More details: After a couple of weeks they reported they were having issues calibrating the camera and sent my car to the Subaru dealership. It sat there for about 2 weeks while Subaru worked on it, deciding if the windshield was installed improperly, the cameras were dirty, etc. During this time, I was told Subaru was cleaning the cameras and then replacing them (the cameras were completely functional when I dropped the car off). At one point, Subaru told me that Bonnell's had informed them that the camera was in the cup holder. Unfortunately I don't know who to believe as I received different information from Subaru and Bonnell's. When I finally got the car back (I picked it up in the dark 10 minutes before closing), the cargo area was filled with dust from the body work, there was grease or dirt on the headliner, and the shifter handle was scratched. It was as if the car was picked up from Subaru then returned to me without anyone even examining it. Again, I don't know if this was Subaru or Bonnell's that caused the damage but it shouldn't have been returned this way. Additionally, there was some damage from the deer collision that wasn't repair and the incorrect side mirror was installed. When I returned the car the following business day (I'd picked it up on a Friday), they went over my list of 12 concerns and I left my car there. A little over a week later, they had replaced the driver's mirror with the correct one, painted the scratched trim, replaced the scratched shift knob, and cleaned the interior to remove the dust and dirt, and addressed the rest of my concerns. Overall, the car was in okay condition, but I would not say it was repaired to the same condition as before the deer collision (and certainly not in the condition of a 3 month old car)."

"This place has the best customer service, the nicest staff and my car looks amazing! They even vacuumed the inside of my vehicle and I couldn’t say enough about how great they were! 10/10 go here for your repairs"

"They did a great job on my car repair when someone backed into my car. The other drivers insurance covered the cost, thankfully.. only problem I have (which is not Bonnells fault), is that I had damge on the passenger side from a previous ice related issue, that would've cost me a few grand to fix and I didn't have the money available so it doesnt look as good as the work Bonnells just did on the driver's front side.. but at any rate, I'm happy with the work they did that was converted by the insurance. The 'Before' picture with blue tape to hold bumper on- Headlight cracked, bumper and side panel damage 'After' picture shows what it looks like after repair done"

"They made the process painless from start to finish. They dealt with the insurance company and setting up the rental. They went out if their way to make everything so easy. The work in the front end of my car looks brand new. Better than the rest of my car LOL They even cleaned the inside!"