T-Mobile Authorized Retailer

"Watch out for being lied to about your service and billing. Stuck in a Two year plan high bill and help getting things fixed and an honest answer is not likely. For all the trouble be and my family have had, you would think a company at this level would compensate or have some sense of accountability to our everyday phone problems. Horrible customer care from all of this providers services."

"Zach and Mindi in Bethel Park store are fantastic. Very knowledgeable, friendly, and efficient. When we were done, we had changed service carriers, got a cheaper plan, new phones, and transferred all our data in less than an hour. Highly recommend their store"

"Zachary was amazing. He went above and beyond to make sure I left the store happy. The process may have taken longer than anticipated but I was amazed by the way he accomplished the work arounds to accommodate me the customer. Not only did he take the time with me but while he was on hold with customer service for my account he was able to accommodate another customer that had walked into the store. Zachary is the definition of customer service with a smile!"

"this is one of the best staffs running any mobile store out there. I purposely go out of my way any time I have an issue with my T-Mobile account/phone, because even if they cant immediately help you they can always get you the answer you need without sending you back and forth between other customer service lines. Rebecca and Sean were more than helpful in getting me all the information surrounding my insurance plan that I would possibly need to file a claim when I lost my phone on the side of a highway (i279) while riding my motorcycle. when I ran into more issues at home with getting my pin to verify my claim, I was able to the next morning and be in and out of the store within 15 minutes thanks to Sasha knowing exactly who to call and how to reset my pin. if you live in the south hills and need good customer service go to this store"

"Jon and Zack were phenomenal and I can’t compliment them enough. I took my 72 year old mother to get a new phone at AT&T (who has been her phone carrier for 20 years) The lady there said the current plan my mom is on has been discontinued and to get a new phone she would have to “upgrade” her plan, which was more than twice what she was currently paying! I switched from AT&T to T-Mobile (at this location) over a year ago and told my mom we should go there just to get a price comparison. We were greeted right away and when we explained the reason for our visit Jon and Zack went into action to help us find the right phone and right plan for her (which ended up being $30 cheaper than what she was paying with AT&T!) They made sure everything was explained clearly, took their time with us, saved us a lot of money, and were so pleasant to talk to. Thank you!!"