Prime Inc. Pittston, PA Terminal

"Shout out to Dorian, Thanks for fixing the deer guard, and battery cables. Great attitude and even took the time to look up how far the dealership was from the terminal. I was nervous to come back because of how I was talked to from inbound and outbound guys the last time i was there. But Dorian was great."

"Really disappointed by the size of this terminal. My husband is flatbed and we arrived at 3 pm and while the place seemed deserted the parking was full. Prime please expand the parking lot! It's so chaotic. The cafeteria had limited options and the showers were closed. Huge bummer."

"People always complain about this terminal for Prime because it does lack some amenities that the other two main terminal have. That being said, this was my first time back in about 18 months and they've really started getting this place in order in a way I've never seen it in order. The cafeteria food is now on par with the other terminals, great salon on-site, great gym, and parking is much better than before."

"The only problem with this terminal is that there is never enough room to park with a trailer.... Update. 7-11-23.. So now we're not even allowed to park here unless we need to get the TRL fixed. Such b.s.... At least send out a message or put that in the news section.. This place shouldn't even be considered a terminal.. Always a problem when coming here"

"To start, I'm giving three stars because there is room for improvement. I'll start with the positive. Positive: The new parking lot across the street has been great for me to keep my car parked safely. This terminal location is perfect for me since I'm a Philly local. I personally haven't had issues with getting my truck inspected at a moments notice. There is sometimes an extremely long wait, but I always do it when I'm taking home time. I leave the keys and by the time I'm ready, the work is done. Convince of laundry, showers, fitness center, salon, and massage. Room for improvement: This is more of a Pennsylvania issue, but there does seem to be an issue with how some staff speak to or treat drivers. I'm a very polite and professional individual and even I've experienced situations where staff at driver lineup, shop and wash bay has not been professional or polite in return to me. This is not all staff, but enough to leave bad memorable experiences. The cafe has an issue with staffing which causes the grill to consistently be closed or even completely close the cafe early. This terminal can get very busy at times making trailer and truck parking difficult to find. The long wait timesnand poor service can be very inconvenient. Great example. This morning I was at the tire shop at 6am when they open. I stood there for an hour and nobody even attempted to assist me. I asked several shop mechanics who was working the tire shop and they all said not me. Not once did any of them attempt to page or call the mechanic assigned to the shop to come provide assistance. All I wanted was air in my tractor tires after returning from vacation. So, I was forced to backup and wait another hour at the only outbound bay open. Since they blocked the other one. Conclusion: Springfield terminal is obviously the best terminal to go to. Salt Lake is second, and yes, they have their own areas where they could improve as well, but they are far superior facilities and adequately staffed. Honestly, if I didn't live in this area, I'd exclusively go to those two. However, for me the convince factor is a life saver. Also, they're making attempts to improve this terminal, so I won't be too hard on Prime. We'll see if the facility has improved by the end of 2023. Updated: Staff issues are getting worse at this facility. Showers are unable to be cleaned until after 6pm. Took off a star for this."