Giant Eagle Pharmacy

"Kayla is the only one that is patient and kind. My mom recently had her insurance approve a name brand medication due to the generic being out of stock everywhere. She called this pharmacy at least 4 times and always got someone who didn’t want to deal with it and said her insurance company was at fault and to call them. Finally my mom got Kayla and Kayla sat on the phone with her for 15 min trying code after code after code until finally finding the correct code that worked. I’ve always had good experiences with Kayla as well. But this just shows you that she cares about her job and helping her customers."

"This is the worst pharmacy to go to. They never have your scripts on time. If you are on a medication that you need to take everyday don't go here. This is currently my 4th time in the past year that I have been 2 weeks without medication bc the pharmacy can't get their stuff together. They will try telling you they are waiting on the doctor. It's just they don't want to fill it. Each time I have contacted my doctor and they have already sent prescriptions and refills over."

"I got a script put in to this pharmacy today. When I dropped it off the tech said twenty minutes. I got the few things I needed, and came back. I then get told "Sorry, we have a skeleton crew here on a weekend it'll be another thirty minutes. You can either call back and see if it's ready or wait here." I understand being short staffed, but don't tell me twenty minutes and then say it'll be another thirty when I come back. Well, at the time of writing this I'm sick and wanted to come home. By the time I got home and got settled and called, it was ready. The worst part of all of it is my insurance only wants to deal with Giant Eagle. If you have the choice, don't deal with them. They waste and have no respect for your time."

"Worst experience at drive thru pharmacy for covid testing. Even though we had appointment confirmation and our doctor faxed the lab order to the pharmacy, they kept saying they can’t see the order yet. They said it has to be sent to quest diagnostics which we did and they made us wait from 4:30 till 6:00 pm after which they told us that quest closed a while back and that is why they can’t see the order. Person name was David and I wouldn’t recommend anyone to go to this pharmacy especially when you want a covid test because you have been in contact with someone who tested positive. We had a 3 year old in our car also going through this struggle just because they couldn’t tell us earlier that quest is closed. And they didn’t accept any appointments for next day in our case and they bluntly told us to wait for 1 week to get appointment slot"

"Worst pharmacy ever.....i waited in the drive thru for 45 mins only to have the pharmacist tell me they can see my order but cant pull my test and give it to me with no reason why. I was told to go home and get on a website to reschedule the test...i have two emails with a confirmation code and appt time and she didnt even want to see them. This is the most ridiculous and unorganized pharmacy i have ever seen , horrible service and not willing to help whatsoever. NEVER AGAIN"