Ashley Store

"I have been a customer at the Willow Grove store since 2016 and have made three separate purchases. Allen was my sales associate, but he is no longer working there. I currently have a dinette set, entrainment center, two end tables, a coffee table, a wicker storage basket, 6 ceramic pieces, a living room chair, a reclining loveseat and the reclining sofa that I trashed after they were unable to repair it properly . I have been waiting since September 13, 2023 to have my loveseat repaired, however the technicians, the service department employees and Ethan the store manager all have been giving me different information. I was told that the loveseat was going to be repaired in their shop, then I was told the loveseat was going to be replaced. It’s four months later and there still has not been a resolution. I have even left messages for Mary Rose who I was told was In corporate. The item that I have been trying to get repaired was purchased in 2019 with a 5 year warranty that to date has not been honored. I have referred customers to Ashley, but right now I am not a happy customer. I called the store and spoke with the manager on January 22, 2024. He told me that someone from corporate and the warehouse warehouse would be giving me a call. He told merry that they had the parts for the repair; however if it couldn’t be repaired they would give me a replacement. This same manager told me in November that they would give me a replacement Why continue to inconvenience me , by saying IF it can’t be repaired we will replace the loveseat. Why not just send the replacement since I have been waiting for four months, soon to be five. Also as of today January 30, 2024 the repair department have not called. During this process I have called the store, service department and corporate more than 20 times. This is very poor customer service.. Well on January 31, 2024 I received a call from the repair department to inform me that the parts for my repair will not be in until April. So now they are satisfied with telling me that a repair request from September 13, 2023 will or may not be handled until April 2024. So now I guess it takes seven months to order and receive parts that I have been told on more than one occasion was already ordered."

"Just paid a visit to Ashley furniture in Willow Grove, met with a lovely lady named Valeria, what an excellent sales person! Went above and beyond to meet my needs and did a wonderful job!!!! I left the store very pleased with a nice purchase! Valeria is your go to girl!!!! Will definitely be going back very soon for the rest of my living room furniture! Great job!!!"

"Dominick Daniel treated me like a VIP and explained How the inventory and delivery process was going to be like. He also escalated without pause a pricing issue between website and store pricing and triple confirmed all the details on the order. Wish I always have that experience at stores. Thank you."

"Ethan the Manager and Justin our salesperson were super helpful and courteous. They took their time explaining to my family all offers available going the extra mile to ensure we had a wonderful sales experience and got what we were looking for. The lovely ladies at the payment counter were also very welcoming, friendly & made the payment process very smooth. Thanks, alot!!...definitely coming back soon!"

"Always a great experience at Ashley! Today was even better. Chris was knowledgeable and efficient. He had us out the door in under 30 mins after we made the selection. Happy with the sale prices and the zero percent financing deals."