Planned Parenthood - Wilkes-Barre Medical Center

"My first appointment here was great. The doctor actually listened to me and helped me with all of the issues I was having. She prescribed three months worth of birth control to treat my PMDD and said I'd need to come back after that. So I scheduled this second appointment. On the website it asked what I needed the appointment for, and I had to type it in the box. I needed the appointment for birth control, so I typed that in. Out of the options they gave me, the one that said, "I already have a prescription, I just need a refill," sounded the most accurate. The other options were for the ring, shot, IUD, etc, (I was on the pill), and for the options for the pill it was either needing a prescription or I already have a prescription. It was my bad not staying on top of things and scheduling this appointment earlier. I got myself into a pinch and only had one more dose left. I needed to get the prescription renewed. I took 3 hours out of my day to get down there and back. When they called me in, I was told that they cannot give me more birth control and I'd need to reschedule. They said I need an appointment in order to get a refill. I was there for an appointment, that I scheduled! They said I need to schedule an "office visit", and now they don't have anything open until next week, then they rushed me out of there. I almost cried. On top of that, I got a text message saying I missed my appointment. I hope I don't get a missed appointment fee too. I wish the website was more clear and descriptive."

"While we desperately need to support PP in a post Roe world, the agency needs to ensure they are always educating patients properly. Despitely several phone calls to book a removal/reinsertion for the implant, I was turned away at check because they changed removal expiration from 3 years to 5 years. They also gave me a pamphlet to read about the vague alleged new studies. Meanwhile I had to see a geisenger obgyn recently due to my period issues (which is why I use te implant), she informed me that it is still 3 years not 5 and that my signs were fm past due for removal. om the implant hormones decrease. So I am past due and PP response was inappropriate"

"I made a telehealth appointment to talk to someone about birth control options. I spoke with Eva and she was amazing! Gave me all of my options and we narrowed down the best option for me. I was able to pick up same day. Everyone there was super friendly and helpful. The only reason I didn't give 5 stars was picking up my prescription and a blood pressure reading took almost an hour. Overall I had a good experience!"

"It has been years since I have been able to see a doctor due to losing my insurance. I had some health concerns and was far behind on needing a pap test. I received blood work here, a pap and breast exam, and was able to express my concerns. Everyone at this facility was so kind and thorough with me, and I still can't believe all I was able to get taken care of for an affordable price. Super grateful."

"The nurses, staff, and doctor were ALL very kind and thorough. I never had an office take their time with me, and they made sure to. Everyone was super understanding and wanted to help. Took care of my finances without me having to even ask! Wait time wasn't bad at all. Went for routine testing and the Nexplanon implant and had no problems. Even got signed up for the patient portal!"