Firestone Complete Auto Care

"CAN’T RECOMMEND. I took my car in for an oil change, they convinced me to do a state inspection as well. For some reason they had me move my car to a different place (out of my sight) for a few minutes before they got to it. Then, before they brought it into the garage, they asked me to come out and see where my tire was punctured. There was a flimsy wire sticking out of the side of the tire (how is that possible?). They said they would look into it. Later, they reported a slow leak in the tire. They said they could not sign off on the state inspection unless I replaced the tire. I had them order a replacement, expensive as it turns out. It took a couple of days for the replacement to arrive, so I brought the car back to the dealer that sold us the four tires, they tested all the tires, and there was no leak at all. We drove 200 miles on a mini vacation, and there was no leak. Also, after being in this shop, the left headlight was suddenly faulty, BROKEN FROM THE INSIDE. They have not signed off on the safety inspection even though I have notified them repeatedly at the email address they gave me that there was no leak. I told them I hated to think that they took advantage of me because I shared with Dan before the work was done that I am designated by the VA to be 100% disabled with PTSD from the Vietnam war. It is very painful for me to deal with this, more than with most people. Please disregard the insincere comment that they will write following this review. I have told Dan that I will begin today by contacting his district manager, then the Better Business Bureau, the FTC, the Pennsylvania attorney generals office, the Pennsylvania professional compliance office, and if necessary the police. All of these were recommended online. I’m sure I will get help from one or more of these offices that track alleged fraud. PS. As of January 3, 2024, Firestone complete auto care is refusing to respond to my complaint thru the Better Business Bureau. Interesting…"

"I came in for an alignment adjustment that I knew needed to be done. They treated me like I couldn't possibly be sure what needed to be done to my vehicle, presumably because I'm a woman. After telling them I only wanted the alignment adjusted and waiting for it, they come out with a clipboard and tell me that my inspection will be due next month, so they can do it now for me. However they claimed a tail light was out and needed to be replaced before it could pass inspection, and that it would be $250 to pay the mechanic for the 1 hour minimum of work it would take to replace a tail light. I declined this offer, and asked for my car alignment report. Shockingly, the exact adjustment (toe on my passenger side front) I claimed needed to be done (and was told there is no way I could know) was what was adjusted. I also checked all my lights after the appointment, and NONE of my headlights or taillights were faulty. I am confident they thought they could make some quick money off of me and were very condescending - avoid them at all costs!"

"The person at the counter was professional and friendly. My car went in quickly, and the work was done quickly as well. Waiting room was neat and clean."

"Just the most bizarre experience I’ve had at any store. I wouldn’t trust them. Playing a certain card because you disagree with an opinion is bad business."

"Thank you for helping out the "stranger" who popped in unexpected and needed prompt helping with the tire's bubble. I do appreciate the quality service delivered. Special shout out to Zachary Burruss for demonstrating excellent customer service! Sincerely, thank you Gentlemen!"