Franklin Mint Federal Credit Union

"I reactivated my account today. Julie helped me, it was super busy. I had an online banking issue. She fixed it under difficult circumstances, quickly and professionally. I feel like she would honestly help me again if I needed it."

"I stopped in the Brookhaven branch to get details on the CD's this branch is advertising and the lady with the red hair acted as if I was bothering her. She basically told me when you put your money in it's stuck there. No details if this was a callable CD or if you could add on to the CD. Her attitude was like she wanted me to just purchase the CD with no information about the CD."

"I have been with this bank for ever and in the past couple of years it’s been awful. I would call to see how much was in my savings they would tell me a high number then when I get there it’s a lower amount, how is that possible? I was out of a job for over a year and nothing should have been taken out of my account and apparently money was and they could not tell me what they paid. Was not happy went to put money in my account and here it was closed without my knowledge.."

"This bank has some of the worst employees I’ve ever seen in my life. Thank god for the deposit atm. Anytime it’s down I have to go inside and every time the tellers start asking me weird questions about what I do for a living, where I got my money, is it stolen. Like I’ve been a customer here for 7 years now and this branch is horrible. Then they tell me they’re going to have to report me for suspicious reason because I want to repost cash????? What is wrong with that? This is mostly a problem with the one older lady, and two younger ladies. Telling me they’re going to freeze my account"

"Franklin Mint introduces atm deposit which is super helpful and a service I’ve come to rely on. This location however doesn’t do this service despite having a big sign above their atm that says they do and also I’ve done it at this location several times cause it’s close enough by me. Went inside and asked what was up they said it was because of they wanted more people coming inside, which is hilarious cause the most hateful spiteful people work here. Went today to desperately see if the atm deposit worked and it seemed like it was working, calculating and counting my money and then spat it all back out and said I “Reached my daily deposit limit.” How long is the daily deposit time limit 7 days? Cause that was the last time I deposited something. This location is by far the worst I would recommend going any other location considering no other Franklin Mint seems to mind people taking advantage of atm deposit."