Pep Boys

"Ronnie the manager has really turned this place around. He is a great guy. The work was great, done right and done fast. I was thinking of getting my work done somewhere else with that service I was receiving. But not now I am very appreciative and impressed."

"Came into the irwin location thinking I had an appointment only to realize I accidentally made it for the wrong store. Ronnie was there and had absolutely no problems helping me out and taking me in! Him and one of his technicians repaired my tire for me and then let me know that I was due for a tire rotation and that I could do it free of charge. He went absolutely above and beyond for me especially considering I didn’t even ask for a tire rotation and it was getting to be the end of the night. They definitely didn’t have to do that for me, but they gave me their time anyways. Very much appreciated!!!"

"We had a scheduled tire replacement. I ordered and scheduled online, which is a great option. However, the tires we had wanted online and were on discount were not in stock at the store. Manager on duty stated to always call before to check. He was able to get us tires, but they only had one brand available in our size. They were a bit cheaper tire, but the total price was going to be a little more, because there wasn't going to be rhe special discount applied. However, they offered a 10% military discount, which got us closer to the orignal price we had thought we were going to get. Staff was very nice and worked with us. It took about 1.5 hours for the process and they performed other safety checks for us for free. I would recommend this Norwin Pep Boys but call to make sure they have your tires in stock. ,"

"Very good service overall today. Had my Honda brought in for state inspection and oil change. The guy that helped me at the front desk, Ronald--I think that was his name--really knew his stuff and explained things well to me. And told me that if they don't see that I need a repair/service they wouldn't try to sell it to me. So they're really not trying to upsell you here. I only really needed to get what I needed there. I was hesitant about the oil change since I hardly drove my car but my last oil change was 1.5 year ago and Ronald explained well to me why I would benefit from one and I agreed from the researches I did myself. Plus, since I was there for the state inspection, it saved me time to just do the oil change as well. The tire rotation also came with the oil change. Also, these guys are quite efficient. I was in and out in just about an hour-- I did get there on time as well. I would recommend Pep Boys at this location."

"Even though the inspection seemed to be a little on the expensive side, I'm still rating them a 5 star because my husband and I have called at multiple times, on different days to inquire about getting an inspection and on each occasion they were willing to accommodate us. I was able to call and be accepted within 15 minutes of the call, while I called around to other local businesses and would have to wait upwards to a week or more to be seen, or would have to drop my vehicle off for the entire day. I was in and out just shy of an hour and was provided updates both verbally and electronically while I waited. It was an overall good service. Thank you for coming through when I was in a bind, Pep Boys!"