McDonald's

"Like so many fast food places it all depends on the time of day you go. Sometimes the place is staffed and actually clean. At other times, namely the evening it looks like homeless people live there. At this particular McDonalds they get the order wrong 75 percent of the time even when I do the self serve option or the app, so always check. I go to McDonald's for the kids and not for a great meal"

"The people were just so absolutely rude. Then the manager was even worse. Then tried calling to ask for the GMs name and refused to tell me and literally hung up on me 6 times. Never have I ever had treatment like this and will never return to this McDonald's. Sometimes it is the customers fault but I assure you, not this time. I am a former GM for McDonald's and would have fired these employees on the spot if I witnessed how they handled this."

"In the drive thru, the presenter literally was mute, no hi, here you go, have a nice day, or even a go F yourself. So, when I didn't see my nugget sauce I asked for it. Again, without saying a word shuts the window in my face and comes back with the sauce. Finally speaking, says (it's in the bottom of the bag if you would have looked, she said with an attitude like I should just know...)No sorry, no have a nice day, nothing...So I got a little upset and asked for the manager. While I was trying to tell them how their job is supposed to be done and how to deal with people the manager said I was talking to her employee the wrong way. I didn't swear nothing, now my voice at this point I imagine had some passion behind it but nothing out of line whatsoever, then she closed the window on me. I then tried calling the restaurant 10 times and was just hung up on all but once when they finally lied about what the managers name was so I could report her to her boss. I know it was a lie because I had my wife call and ask for her to be sure and the second she asked for Barbara they hung up on her. I was in such a good mood till I decided to get McDonald's, Wow, just God awful service and I used to be a GM and worked for McDonald's for 12 years I would have fired those people on sight, so I assume an actual manager wasn't there. It's my optimism that this isn't the cream of the crop here. By the time I finally decided to call corporate instead of calling the restaurant for the 11th time my order was ice cold and nobody would eat it. Stay classy McDonald's of shaler, stay classy!"

"It took over 20 minutes for us to get our food and drinks and there was only one other person inside. When they gave us our coffees, they were the wrong size and didn't even apologize for the mix up. They were also laughing and goofing around in the kitchen area and were very loud slinging cuss words around including the F word, and the on duty manager was in on it as well. Very unprofessional! The food tasted fine, just very slow service and unprofessional and rude employees. Do better!"

"I always go to this McDonald’s the staff is very nice and polite. I understand people make mistakes, such is life. However, they didn’t give me sauces I asked for on multiple occasions, one time a chicken nugget had no chicken it was just breading, another time my sandwich had no cheese, another incident my cheeseburger had no onions on it, and there were condiments smeared all over the bun. I didn’t get a receipt when they ran my card the last time. I’m not mad, but fast food is expensive these days and I would like to receive what I paid for. I think there’s room for improvement and learning with the staff. I’m going to a McKnight Rd. location from here on out. Too many mistakes have been made with my orders. Best advice is to check your bag before you leave the drive thru."