John Kennedy Collision Center of Willow Grove

"They could be better with keeping you updated with progress of your vehicle... But the job was done correctly and no issues with the repairs. Highly recommend"

"I needed to get an estimate on my Honda Civic. I first went to a collision shop in Horsham.They would not even let me in without an appointment. I then went to John Kennedy Collision in Willow Grove. Boy, what a difference! I was taken care of immediately. Armando, the manager, explained what needed to be done, gave me an estimate and ordered the necessary parts. Such a great place, from Brooke the receptionist to Armando! The customer service and communication was outstanding! I highly recommend John Kenndy Collision in Willow Grove."

"I took my car here after an accident since it was recommended by my insurance company. They did an excellent job with everything from the front desk, to the person who handled my case, to the actual work on my car. I'm very happy and would definitely take my car here again!"

"I went to this center as it was on my list of centers per my insurance company. Let me say that the lady at the front desk is extremely nice as well as my adjuster no issues. After receiving my car, I didn't drive it for a few days because I have a work van I rented. Went to use my windshield wipers and they didn't work properly. I called and spoke with a different lady and she asked me to bring it in. She was very nice as well. Upon arriving, I was given to the manager Michael Zabeski and he stated my car had codes. I let him know that's been that way. It does not affect my wipers. They he gets this smug and condescending attitude with me as if I didn't know how to use my own windshield wipers. I've had the car for 7 years! I tried to remain calm, but he kept up the attitude. I then had him get out of my car and I was going to pull off. I instead, went back in to talk to someone else and he said he was it. I told him it was unacceptable for this to happen and he even offered to give me his card as if there were to be no repercussions to his actions. Do not go here! I will keep calling the director until he calls me back. **Editing to add. Spoke with the director (Victor) and you can tell why he is a director. He spoke to me without the smugness and listened to what I was saying. He suggested I bring my vehicle to the location he worked out of and immediately he realized the mistake and had it fixed in a matter of 15 minutes or so. That's all I asked for initially and not be dismissed as if I did not know how to operate my own windshield wipers when I have had the car for 7 years. For a manager of the Willow Grove location to not realize how to operate a windshield wiper control in a car would leave me as an employee scratching my head as to how they became a manager in the first place and you deal with cars. Also his lack of people skills could use some assistance."