Shake Shack Suburban Square

"Solid spot for burgers in the area. The quality of the avocado on the avocado bacon burger was good. I probably wouldn’t order items with bacon from here again. The coffee donut milkshake was very tasty. You can’t customize with or without whipped cream on the ordering kiosks."

"It's a good location in the Suburban Square shopping area. It's a little smaller than the other locations I've been to. The food was good. It was constant to other locations. I would definitely go there again."

"Shake Shack is always a good food spotnin my book, and the consistency is usually good from shack to shack, but what makes it different from store to store....the customer service. This shake shack is lacking just that and it is clear from the walk in to the exiting. Food was good as always, but I could have done without the staff lol."

"At Shake Shack Ardmore, I recently tried their classic Shack Burger and was delighted to find that it was just as delicious and satisfying as I remembered from other locations. However, my experience was marred by the unprofessional attitude of the front staff lady who took my order (April 25th 2023 5pm) She didn't acknowledge me or offer a friendly smile or (even hello) and instead seemed to be staring rudely at customers, including me. This kind of behavior is unacceptable in any customer service setting and definitely detracted from the overall dining experience. Despite this setback, I did appreciate the restaurant's modern ambiance, which was a refreshing change from other fast-food chains. The kitchen staff was the real heroes, and my food was delivered in a timely manner. One aspect that could be improved upon is the ordering process, and I'm glad to see that Shake Shack is implementing kiosks to address this issue. This should minimize interactions with (rude) front staff, which can be helpful for customers who prefer to avoid any potential issues. Overall, while the food was great, Shake Shack Ardmore needs to address the issue of unprofessional front staff behavior to ensure a more positive and enjoyable dining experience. I hope management takes steps to provide training and improve this aspect of their operation."

"Absolutely mouthwatering burger; I highly recommend the Double Shack Burger, with a side of fries, and a shake. While it’s slightly on the pricier side for a burger, Shake Shack likely one of the best. I always ask for a side of Shack Sauce for added fry dip. The Ardmore location sometimes gets pretty busy, so expect a wait to order/get your food during peak times. The location has both indoor & outdoor seating. There’s an outdoor fire-pit structure that’s occasionally on in the afternoon/evenings."