Mountain View Medical Center

"The staff are just wonderful. My husband and I went in at different times and different days. We both were impressed by how kind the staff were. Front the front desk to the medical assistants to the doctor and PA we saw. They listened to our concerns and came up with solutions. :) very well ran doctors office."

"We followed Dr. Benjamin Burton to this clinic (two of my sons have been in his care.) As a physician, Dr. Burton is a 10 star care provider. He is kind, empathetic, knowledgeable, and entirely patient centered. We are so grateful to have him on our team for our complex kids. The clinic loses a couple of stars for the environment that is overstimulating. They have pop music that is running constantly, and the fluorescent lights are incredibly bright. Even in individual rooms, there is no way to turn the light down, only off. People like my kids who have serious sensory disorders, need it to be possible for the staff to turn the music and lights down. It is extremely difficult for them to process discussion with staff or a doctor when it is too bright and too loud. I think it is reasonable, in 2023, to expect a medical clinic to be able to accommodate these fairly basic sensory needs."

"I like Dr. Tom but I have been on hold for 20 minutes and am still on hold to check why my prescription refill has veen delayed for a week. They also won't help woth any of the symptoms related to myalgicencephalomyelitis. They just want to hand out referrals and do no actual work. My doc won't do my annual exams or anything."

"Cassandra Evanetich is one of the most caring people I have come to meet. Not only does she provide wonderful medical care, she makes every visit a new page in what I hope will be a long journey together. From the moment she walks into the room you can feel her compassion and when she gets into the visit it is NOT just a "here do this, take this, next patient" circus but a Q&A over the good, the bad, and the ugly; and she REALLY wants to know. She remembers her patients and their needs. Best of all if something is new to her she won't hesitate to let you know that you're going to learn together. I have looked for this kind of doctor care for my entire life, and having it now means a fuller, happier, more productive life for me, and a forever patient greatful to call her my Primary Care Physician."

"My close friend is an established patient here. They wouldn't him me for his appointment recently because he was late. He was on the phone and waited over ten minutes just to go from caller number four to caller three waiting for someone to pick up. They had to reschedule him because of that, even though he couldn't get through for over 14 minutes of drive time. Even when he said he had been waiting after arriving, their response was, "Sorry that's the policy if you're more than 7 minutes late." He was going for an urgent matter and shouldn't have had to reschedule."