The Home Depot

"They keep a standard. I appreciate the way the honor vets. I hope the staff is treated well, I know some have been hurt before at other locations."

"Would not recommend to order through Home Depot online. Terrible experience. We were supposed to receive our washing machine on a Friday, were waiting all day and were never notified that the order won’t arrive. Had to make several phone calls first to only get different answers. The right hand doesn’t know what the left hand is doing, is what it felt like to us was going on in the background. Poor communication but customer service was friendly."

"DO NOT WASTE YOUR TIME OR MONEY WORST EXPERIENCE EVER Lies, rude and unprofessional We ordered a range, microwave, and dishwasher from Home Depot the end of November 2023 for Black Friday. Both the site and the multiple emails received stated the appliances would be delivered to us on December 14, 2023. We planned for this and arranged our schedules to coincide with the delivery. Two days before our scheduled delivery we receive a notification stating our order had been moved to December 30, 2023. We were a little frustrated and confused as to why this would be as everything was marked as in stock when purchased. My husband reached out on December 12, 2023 to try and figure out why our scheduled delivery would be delayed. He was told that he would get a call back within 48hrs from a supervisor to discuss our frustrations with the situation after being lied to by a gentleman saying there was no one above him and that he himself was a supervisor. Due to a lack of follow through I had to then call on Friday December 14,2023 to speak with a supervisor. I was informed a supervisor was not available and that they would mark the call request as high priority and I would receive a call back that same day. Fast forward to Sunday December 17, 2023, 2 days later, when we finally receive a call from a supervisor named Natasha. We attempted to explain the situation but you could tell from the beginning she was stuck on whatever notes or lack there of was put into the system as well as what the outcome would be. It was previously offered a 10% discount from the appliance order. When this was mentioned it was countered with 10% discount and free install for all 3 appliances (range already comes with free install from our purchase of power cord). When we informed the supervisor of our request of free install for all appliances she stated that she did not feel that was an unreasonable request. When we were wrapping up the call and speaking about the finalization of it all she back tracked and stated that though she said it was not unreasonable for free install she meant for only the microwave and that it did not include the dishwasher mind you she even did the totaling of both costs for both microwave and dishwasher. At that point the conversation started to take a negative turn as she continuously spoke over and interrupted us and chose not to listen to anything we said as she was already responding before we finished what we were saying. She kept trying to turn the conversation around as if we were villains when we pointed out that she was changing what she originally said. You could tell that we were on speaker phone and she was moving around as there was constant rustling sounds on the phone. She kept sighing and even made an irritated “Oh Goodness” comment and at one point did a sarcastic laugh. Not proud of this but we did end up taking the 10% and free install for microwave ONLY. Honestly at this point in the call I couldn’t handle the blatant disrespect and lack of professionalism of someone who should not even have the job title of supervisor. My husband and I are in 100% agreement that no matter the circumstances we will never shop with Home Depot again as this has been an atrocious experience that no one who works hard for their money and chooses to spend that money with a company should ever be treated in this manor."

"Should be zero stars. We purchased their "Life Proof" carpet which was sold to us as it was stain proof. If ever we had a stain that could not be removed by our carpet cleaner, they would send out theirs and if it was not removed they would replace the carpet. NOT the case, first off the carpet is terrible and stains if you look at it wrong. I have had my carpets professionally cleaned every 6 months for the past 3.5 years and they have slowly gained more and more stains. Finally we called and called and called no return calls my husband went into the store to see about the warranty. Not only were they extremely rude but after about a week of back and forth they tell us "wicking" AKA reoccurring stains are not covered. So if the stain didn't keep coming back after cleaning they would replace it?? Not sure how that makes any sense! So we were bold face lied to about their warranty program when we bought it. Who would pay the extra for the carpet if the warranty would never even be held up! And don't get me started on the Home Depot install, worst ever! My carpet is literally coming apart at every seam! Which they only cover that for a year and judging by their overall service I am sure they would find a way to slither around that as well."

"Sometimes I'll find the perfect piece for my project at Home Depot. Finishing up some final details on our patio like running a string of lights inside these channels. I had to go back a second time to correct a discrepancy on some screws purchased. Easy mistake and was taken care of with no hassle."