Petco Vaccination Clinic

"If the vet or petco staff doesn’t mess anything up, you should be out of there stress free pretty soon, but if they mess anything up, expect weeks of lying and no responses until you threaten a chargeback. (In summary if you see clinic lead Brittney, vet Dr. Brian Berkenbile, or vet assistant Kassandra H. anywhere near your pet be wary and make sure they didn’t mess anything up) First set of vaccines with Vetco went okay ✅ During her second set of vaccines is where they showed their true colors. We were told our cat was perfectly healthy and all her vaccines were administered. Not 10 minutes after we left I get a visit summary stating that she is positive for feline leukemia, but it also states she got the feline leukemia vaccine and to come back for her next round of feline leukemia vaccine… I was concerned and confused to say the least. At this point I didn’t know if the vet literally lied to my face or if maybe they just clicked the wrong option when creating the visit summary document. How I tried to resolve this: 1. Immediately called the Vetco number. Was told they have no medical expertise and to go to Petco to ask. 2. Went to Petco the next day. Manager Alan promised me he would forward my information to the head vet and I should be hearing back soon. 3. A week goes by and no response. I go to Petco and am told Alan will get back to me. 4. Another week passed so I go to Petco again because I never heard back. Once again I am told Alan requests a picture of my info, so he likely never sent anything. 5. I send an email to Petco customer service threatening a chargeback for inconsistent results and the lack of response. I was told they would let management know. 6. I also called the Vetco number to let them know I was in the process of documenting everything for a chargeback. The Vetco person literally tried telling me they wouldn’t do a refund because the service was already rendered. It’d be funny if it wasn’t infuriating. Finally after weeks of searching for answers, Vetco left me a voicemail confirming my refund so although I was pissed they never answered any questions about what they did at the visit, at least I wouldn’t have to go through the chargeback process. You’d think that’s the end of it but nope. After the refund was approved I get a call from Vetco staff member/lead Diane saying sorry for the experience and that they will do the retests and next round of vaccines for free. When I show up after driving 20 minutes, I find out she lied and apparently only meant do the retest for free. Annoying but oh well at least I can finally find out whether my cat has feline leukemia… except after waiting in line for 10 minutes, the clinic lead Brittney (who was also there when my cats results were messed up) told me they changed their minds about providing this retest for free because they had just found out I was given a refund. After wasting at least 30 minutes of my time. Oh and I did the retest at a more respectable facility (literally anywhere else at this point) and as expected my cat is feline leukemia negative! I can finally rest easy, no thanks to Petco or Vetco."