Ulta Beauty

"As a lover (and former 7 year employee) of Ulta, I was shocked at the store condition on Saturday early evening. The store was extremely busy (which is GREAT) but of the 4 or 5 employees working only two acted like they enjoyed themselves. One manager couldn’t be bothered and was busy starting the 10 hour ad for the next morning (sign boxes everywhere, promo planner pages laying out, etc) and was extremely annoyed that we were shopping fragrance. There was zero active guest engagement, I legit walked around with an airwrap in my arms for 15 minutes and no one said a peep to me. Loyalty and credit programs weren’t mentioned, plus one selling wasn’t a focus. I legitimately was appalled. I don’t know who the GM is for specific location however your team needs refocused, the mission/vision isn’t being fulfilled and your metrics are suffering."

"This is a nice sized store in a good location but my daughter and I were followed closely the whole time we shopped. It wasn’t even subtle. I’m a platinum member but I guess I don’t meet the criteria for how their clientele should look. I can take my money elsewhere."

"Update: Ulta did contact me about my experience and I did set up another appointment with an offer for 20% off the hair coloring. However, I did cancel my appointment, nothing to do with Ulta, just did something different with my hair. The rep from Ulta that contacted me was so friendly and helpful, I would definitely recommend them for hair or make-up needs. Had an appointment at noon for something they knew would up a decent amount of time. Lady said noon is good she had nothing until way later. Show up to my appointment and the stylist girl is like oh I can't today its a lot of work and I have a 2pm. Wtfffff did I schedule an appointment for they knew what I needed done!"

"Every time I go in there I feel like the employees stalk me as if I'm going to shop lift. I don't dress to the nines, but I'm not wearing rags either. My wife spends over $1k/yr there. You'd think they would be a little more trusting. If theft is that big a deal, maybe lower the prices a little. Or hire security."

"My daughter loves this store and just about every girl/woman. They have so many different products to choose from. Skin care, make-up, lipstick, nail polish, styling tools, salon hair care, and much more. They have station's where you can try on make-up to make sure you like it and it matches the look you want. They have people who will help apply make-up to get the look and color you want. They even have a Salon in store where you can get your hair, make-up and nails done. It's like the women's version of tool stores for men."