Southwoods Express Care - Boardman

"Had I read the reviews, I would never have gone to this urgent care. They claim to be open until 8:00 pm; however myself and another lady arrived at 7:35 pm. We were both refused care by a rude LPN at the desk, stating they were not accepting any more patients. I asked aren’t you open till 8:00 pm, she stated we can’t accept anyone else, because we are already stuck here till after 9:00 pm. The other lady being refused care, asked for the name of the supervisor and the rude LPN told us to came back tomorrow. I suppose if they want to be gone by 8:00 pm, they should change their hours to 6:00 pm, so if they get stuck late they can still leave by 8:00 pm. Poor patient care, turning people away during posted scheduled hours, you should be ashamed of yourselves. The rude LPN kept saying “Whatever” and when I said that’s not very professional, again we got “Whatever”. My experience with the Southwoods urgent care in Boardman was unacceptable and disrespectful to say the least. I hope you are seeing this Ed Moransky and will address this situation. It’s ridiculous that I have to even put this out there. Your staff needs educated on professionalism."

"My daughter went in the Boardman location with a sinus infection and they treated her with Zyrtec allergy medicine! I’m no doctor but everyone knows that will not help a sinus infection! Don’t waste your time or money! Idk what happened to Southwoods urgent care, it USED TO BE good. This is not the first time I have had a bad experience at the Bdmn location. The last time was in Campbell and they didn’t prescribe anything to help my other daughter. Apparently they want to keep you coming back…. $$$. Nice money scheme, very sad."

"Not really sure why they say they're open until 8pm. I hobbled in at 7:53pm and they wouldn't take me. Every job I've ever had, you take people until the clock hits the time on the door. Must be nice to make up your own hours."

"Visited for care of a staph infection as I am caring for a family member that contracted it and I appeared to have contracted it from them. I was turned away at the window was told it looked like bug bites. Went to 910 express care and received an exam and care resulting in the oral and topical medication needed to treat a staph infection. These infections can be deadly. I was disappointed that I was turned away at the window. I can only rate from my one and only experience here. They were polite when they turned me away, however."

"This is the 3rd time i have gone to express care on the weekend and was turned away. Arrived at 1257. You close at 2. She told the line she could only take 2 more people. Lady said she doesn't have help only 2 people working. I'm sorry but we are in the midst of the worst time of year for sickness. South woods you can surely afford to h ave 2 physicians or pa's and 2 secretaries working on weekends. This is unacceptable. So much for EXPRESS CARE! Very disappointed."