MetroHealth Brecksville Health and Surgery Center - Pharmacy

"I go to this pharmacy often because it is the one closest to my house when I need to get a vaccine. The past couple of times I have gone there I was met with attitude by most of the technicians. The most recent time I went I scheduled an appointment before work for an updated COVID vaccine, and when I did go I was told that I had to wait a while because of the people waiting infront of me even though I had an appointment. They were elderly people, which I can understand to an extent. Just because I am in my early 20's does not mean I can wait around and that I am not an "important" person to recieve the vaccine. I have 2 autoimmune diseases, and I am tired of people assuming that because I am young, that I am healthy. Unfortunately, like I said earlier, I scheduled the appointment because I had work within the next hour. So I couldn't wait around, and she told me to just reschedule. I asked about the potential for a Flu vaccine (this was early September 23') and she said that they hadn't even released it. There were signs in front of the building advertising the flu vaccine, and also multiple other pharmacies including CVS and Walgreens had already released it."

"While the pharmacists and staff are helpful and efficient, they do not wear masks (even when interacting with a customer). This seems odd to me considering that patients and caregivers are required to wear them and the rule is strictly enforced throughout the rest of the building. It seems risky for patients who are immunocompromised or have chronic health conditions."

"Apparently several years ago some patients had difficulty here. I have not experienced the same thing. I transferred my prescriptions here about 3 years ago and have been totally and absolutely pleased. Firstly, their pricing is far better than CVS (we are now transferring my wife's meds to here). Secondly, every technician has been, kind, patient and professional. I highly recommend this pharmacy!"

"I have only ever been to the pharmacy at the location but, it is a very nicely decorated and updated facility. I've always been able to go right in and pick up my prescriptions with no wait. The pharmacy technicians are always pleasant and efficient."

"Recently transferred my scripts here after getting frustrated with my local pharmacies. I love their pharmacy! Transferring the scripts over was very easy. They took care of everything for me. The refill process is easy and they are friendly and helpful. This is a great service. Thank you!"