Starbucks

"This place always runs smooth and the employees are always nice. Went through drive-thru and ordered two drinks. I mumbled or they didn't hear me, only did one because that's what they heard. Offered to come in and order the second one. Ordered it inside and the drink was already made."

"Usually a busy place as it's right by the Gastonia exit. The employees are working hard to provide good customer service. Good staff, Good location!"

"Terrible experience. Placed a drink order inside and proceeded to wait 20 minutes for 1 drink (that I ultimately didn't get). There were not very many patrons in the store so didn't expect it to take longer than usual. The 2 people who had ordered ahead of me were still waiting for drinks as well. It appeared there were 3 people total making drinks and 1 cashier. Unable to wait any longer as I was on a schedule, I asked for my drink to be refunded so I could leave. I was told by the cashier there were 2 drinks ahead of me if I still wanted to wait. I needed to leave at this point so just got my refund. I asked the staff at the cash register (it was 2 team members and presumably the manager) if in the future, they could please inform patrons when ordering that there is an extended wait time because not everyone has 20+ minutes to wait for their drink or cares enough to wait that long. In response, I was told that mobile orders come in and delay in-store customers. That a 7 drink mobile order was the cause of delay for all of us in-store. Instead of apologizing for the long waits, the staff seemed annoyed that I even said anything. While I understand the mobile order concept, I feel it is good customer service to advise your in-store customers of extended waits due to heavy mobile order volume. I would have liked to known this before I paid and waited so long because I wouldn't have ever ordered. Also, I work in customer service and am well aware of staffing struggles these days. However, if a business does not have adequate staff to run the drive-thru, in-store, and mobile orders simultaneously -- then maybe said business should re-evaluate and stop taking mobile orders for that day."

"My daughter LOVES loves her some Starbucks drinks. She likes to try the secret flavors from Tiktok and they accommodate her every time even if they need to look at the video to see the ingredients. Well this one was called The Barbie..... Something or another. It was one of the Barbie promo drinks... Delicious. Cox Rd. In Gastonia, NC Is great. I'm also excited to have them join us while serving the community through our nonprofit. Awesome store"

"The lady who took our order was polite to a different degree than I’ve ever experienced anywhere in customer service. We forgot to order our drink at the speaker and she recovered so smoothly and took our order immediately. We are passing through on a road trip but this star bucks is the one to go to hands down."