Firestone Complete Auto Care

"Found a nail in a rear tire and went straight over to see if they could do a patch. Was met by Roke, who was friendly and professional. They worked the car in (no appointment) and had it done in only an hour. Thanks, Firestone!"

"Joshua was very thorough, friendly, and reassuring. I also appreciate that he did not try to add more services to the tab. That has happened a lot to me at other places so very happy to feel safe at this store! The service was great and I am definitely returning for my next tire and car services. Thanks so much!"

"They did a good job with performing an alignment service on my truck (first time I’ve ever had it done right the first time without having to go back immediately for adjustments). The one other thing I’d mention is that it was great to not be pressured into a number of other services. I got what I needed done and was on my way."

"My tires , which I bought there last January, they told me I needed to replace all 4 because I had a nail in the sidewalk of 1 tire. That’s not true I only need to replace 2 tires. I feel like they were trying to take advantage of me being a woman and not knowing any better. Also the stupid technician that looked at the tire and put my spare on… put my old tire right on a bag in my trunk with glass dishes and broke them all!! Are you going to pay me back for the damages he caused??? I even have pictures of it"

"After having worked here as a mechanic and service writer over a span of about 6 years, leaving, and continuing to bring my car here for it's maintenance I can say they have greatly improved their service over the last year. When I brought my car in for an service [oil change, tire rotation/balance/alignment] today I didn't have an appointment, but did have a ride home planned. However my ride was not able to pick me up, I informed the service writer and he said they would try and get me out as quick as possible. I was in and out within an hour even though I didn't have an appointment and they had not planned on me waiting in their lobby. They informed me of a few issues with my car and provided me with quotes on further repairs and service, but were not pushing the sales as I have seen before. All of the staff was very friendly and helpful including the tech I spoke with. I was overall extremely pleased with my visit today, the fairness of the prices, and the friendliness of the staff. On another side of this I was also very pleased to see some of the more discouraging employees I had encountered on previous visits no longer here, and I felt a better overall vibe in the shop and service room."