REX Digestive Healthcare

"Don't bother going to this practice. They send you to get x-rays and never follow up with the results. Waste of time."

"They don't answer the phone. I left a message, they called back 2 days later. I was in a work meeting so missed the call. I called back 10 min later and waited a long time but no answer. In the meantime they sent a letter to MyChart that they can't reach ME! Infuriating. I can't reach them. Terrible customer service and Non responsive."

"My first appointment was wonderful with Rex Digestive @ North Hills. From the receptionist to the pa , the pa in training and Dr.Susan Hopkins. They all listened well , I never felt rushed. I went for my X-ray and ultrasound. I received an email regarding the results of X-rays pretty quick . They did not reveal much. It was the the ultrasound I was interested in, because just the weight of the wand was painful. A week goes by so I finally call. Meanwhile, all of my digestive issues are reaching an all time discomfort level. I check my file ,doesn’t say much that I can decipher about my stomach, nothing about further tests. But the last sentence states: Enlarged heart . Wait a minute. Enlarged heart. I would think that would warrant a phone call , email, heads up , or something. So my digestive issues are worse than when I went there, and I have no solution. And by chance I found out I have an enlarged heart. What now?"

"Don't expect anyone to return any calls because they won't. Quite possibly the worst customer service I have ever experienced. The doctor, O'Loughlin, will decide that nothing can be done without even seeing you. But he'll only tell you this after waiting weeks to have an audience with him."

"I had a hospital stay with a severe viral infection of the small intestine. After still having issues over a week later and upon recommendation of my insurance company, I contacted this office to schedule a visit. I told them my issues and the discomfort I was having. I told them I wanted to make sure there wasn't something else going on and it I just needed some help. The individual I spoke with assured me they could help me. She told me the doctor would need my doctor to fax them my medical records related to this health issue. From there, Digestive Healthcare would get the referral and call me for an immediate appointment. My doctor faxed them my medical records. A week later, even after I called and left a message regarding getting an appointment as soon as possible, I still haven't heard anything. I will be calling them tomorrow to ask them to destroy the medical records they received on me and I will find a different doctor. Highly disappointed with this practice."