The UPS Store

"This is on my way to BJ's warehouse and the associate is absolutely top notch in customer service. I use this store whenever I need shipping services."

"There’s a young gentleman here that obviously hates his job. His name is Kea or something like that. The first time I went to the store he was so rude, wouldn’t even speak back to me to reply on my questions. Sean, saw his attitude and jumped in to help me and made sure to be descent and say thank you and goodbye what a customer service rep should do. Today I went back to drop off some amazon returns, I said good afternoon, he stated quiet. I said 2 times more until he looked my way pointing at the customer he was “taking care off” which was looking around the store - so just because of he was in a register waiting for his customer to come back to him “he couldn’t say Good afternoon, hi or welcome to UPS” at this point this is not about having manners or not. You have a job, which you get paid to do. If you don’t like it find another One where you can be as rude as you want or just don’t talk to people at all. And the first time I went to the store I saw him having the same attitude with another customer. Find another field to work in dude! Stop making ppls business - Unpleasant!"

"Made an appointment for the notary on the website for a very time sensitive document. I showed up at the time confirmed via email from UPS only for the staff to say they don’t have a notary. I asked why I was able to make an appointment and they said it’s corporate who controls that, not us."

"Made an appointment for a notary, showed up 5 minutes early and was told by tmTina she didn't know when the notary would be here and was not very concerned with the fact that I had an appointment. Another associate called the notary who is supposed to be at this location (Sabesh?)and he said he would be here in an hour and a half. So they won't notarized a paper for you without an appointment but also don't care if you have an appointment ment. Very bad customer service from both Tina and Sabesh"

"Quick, Professional, Kind. Shipping locations are only as good as the people managing them. The store manager here, Kea, is a master of his craft. Kea is exceptional at what he does - always providing professional service in a timely manner. He’ll answer any questions you have and provide you the support you need. I understand the negative reviews, but people need to understand the business model. Customers need to get in and out. Also understand that employees may be younger and in training - have a bit of empathy. I’ve been to other shipping locations and it’s a complete mess. They take care of you quickly here and without issue - no matter the time of day. This location has set the standard for me. Thank you."