Best Buy

"DO YOU ALL EVEN INTERVIEW COMPETENT PEOPLE? THE WORST SERVICE OF ANY BEST BUY I HAVE EVER BEEN IN IN MY LIFE.... I HAVE COME TO THE CONCLUSION THAT THIS IS A TRAINING STORE....THERE IS NO WAY THAT THE SERVICE IS THIS BAD AT EVERY BEST BUY? EVERYTIME I GO IN HERE THEY HAVE TO TALK TO A MANAGER THEN ONCE THAT DOESNT RESOLVE MY ISSUE...THEY STAND AN TALK TO ME IN CIRCLES UNTIL I FINALLY THROW UP MY HANDS GIVE UP AND WALK OUT... IF YOU EVER WONDERED WHY BEST BUY IS SLOWLY DISAPPEARING...JUST STOP BY THIS BEST BUY AND YOU WILL QUICKLY SEE WHY... I AM BLOWN AWAY BY JUST HOW BAD THIS STORE AND ITS EMPLOYEES ARE!"

"I've been to this Best Buy twice in the past week and have had some great service and also some really bad service. Today we had bad service - we were looking for a phone and no one was in the cell phone area. We went to the front and a young kid was tasked with helping us. He was extremely rude and smart-a$$ed (sorry, I don't have another way to word that) and before we were finished he walked away to help another customer (and never returned), so we had to find a guy in a different department to help us (and he did, and was very nice and helpful). I understand that it's the holidays and some people are probably bent out of shape that they have to work but that doesn't excuse rude behavior. We left without purchasing anything (despite the second guy's helpfulness) because by that point my husband was beyond irritated. In a world where brick and mortar retail shopping isn't very common, I wouldn't think you'd want to be rude to your customers."

"Astounding customer service. Actually had some time to look at all options regarding a laptop. Tyler was extremely helpful in explaining little details for device comparison and what is suited better for the use it is needed for. All in all 10/10 recommend if you're looking for a reliable laptop and Tyler is available to assist you."

"We recently purchased an iPhone 15 Pro to be delivered to our daughter as a gift, she received the wrong items and someone else received our iPhone. After contacting Best Buy right away, 2 in store manager visits and customer service three times with an escalation ticket; Best Buy’s promise to be called back within 72 hours, has come and gone by more than a week and we still do not have a phone or an update, and we have already paid for it. I’m very disappointed in Best Buy, as I have been a loyal customer for over 10 years and this is now how they choose to handle the situation for a “valued” customer. This feels like fraud to me. I’ve paid for an item that you didn’t deliver. Maybe the multiple reviews that I am forced to leave will finally get to the right person in this investigation or I can help someone else from having the same experience. I guess do not order online from Best Buy is the lesson here."

"So the bad thing about Best Buy you're better off buying from amazon. If you buy electronic from Amazon you got 30-day return. Best Buy you have a 15-day return. And they have nothing in stock here. They have changed this place into a warehouse and not a physical store anymore it's a lot smaller after the remodel. Unless something's really good on sale by somewhere else. I don't see this business model staying around for a while. They're doing the opposite of what they used to do. That got them out of the mess they were in. Staff were okay very a knowledgeable and not really that friendly. The only thing positive I really can say that it was clean."