Chipotle Mexican Grill

"This Chipotle is pathetic. It’s unfortunate that this is the only one close enough to my job. Every time I come here on lunch, it’s always something. My boyfriend says that the to-go food is great, which I don’t doubt. However, every time I stand in line for a dine-in order, the employees act like it’s their first day working there. How do you not know the names of the ingredients that you work with on a daily basis? There is no sense of urgency, no sense of customer service, and no basic competency. If an ingredient runs out while you are in line, they will make you stand there and wait for it to be ready, cooking and chopping and all. Even if the line is 12 people deep. And I’m convinced not a single person knows how to use the register. This review is a compilation of at least a dozen visits before I felt the need to post something. Do better."

"I could not believe how dirty this restaurant was when we stopped there last night. The staff was fine but there was food all over the work surfaces and I wasn't sure some of the droppings didn't make it back into the food containers. All the bins were full so we had to leave our bag on the windowsill. My wife had wanted to go to Chipotle for a while. We used to be regulars. But this experience has put us off EVER going to Chipotle again."

"They could not care less about you. If you order pickup, forget it. I had a pickup at 12:10. My order was ready 30 minutes later. They blamed another customer when they forgot to make my order. I was there before pickup time so I waited patiently and I know my order never came out. When I told them about it, they took the opportunity to train someone. Unfortunately, that person could not be trained... and handed me a wadded up bag with a half-covered folded burrito. I had to beg for my food and it was clearly made by people who don't care at all... like, it's a new, post-post-covid low here. This location has been going downhill for a while. If you expect even less than your normal lowered expectations, it'll be fine. There was no communication available from the employees. They just don't care. They speak in grunts and whispers... they are bothered by your presence. So the idea of an apology is lost on them. I certainly didn't get one.. or any responses to my questions.. I got a poorly made bowl and a destroyed half-wrapped burrito. I felt I should be thankful that I got to have the lunch I bought. Oh, and I had already given a tip on the online order... sheesh. Corporate customer service responded to me about this incident and said they'd give me a credit for a free bag of chips and guacamole if I ordered within 30 days. (I don't like chips or guac.. the corporate rep couldn't be bothered to look at my order history.) Also, they'll forward my info to the manager.. the same manager that walked by me and went to lunch during peak time. Good luck everyone!"

"This is the best experience we’ve had at any chipotle. We are traveling from out of state. We walked in being greeted kindly by the staff. I noticed right away how clean this location was. Jerry kindly asked if he could take my order. I told Jerry right off that we have food allergies. Usually I have to over explain because many people in the food industry don’t know what food allergies are, or how to carefully prepare food with out a reaction occurring. And many employees have told us they cannot serve us because of the allergies. Jerry right away knew exactly how to serve us safely. My family is so thankful to have been shown such southern hospitality and kindness, as well as have our food allergies understood as to not have a reaction. It means the world to us! Thank you for making our night!"

"The food and service were okay here today. A few minor issues with picking up an order, but were taken care of thankfully. The employees were friendly. The restroom was a little dirty at this location. There is plenty of seating. We enjoyed our visit and food overall."