Sycamore Animal Clinic

"Best place for my pets. This place have been the go to for 3 of my pets and I love it. I love the convenience and the quick response when my pet has an emergency."

"While Dr. Sokoloff was out on medical leave I took my sheltie in for a check on her anal glands. (Let me start by saying how much I liked her care and hoped this would be THE vet for us.) They took her back to a different room and were expressed. Two weeks later she had a pungent odor in that area. Took her in and Dr. Warren expressed them again, said that she had difficulty expressing them. Charged me for the visit as well as the antibiotics to treat an infection $$$. In nine years she had never had any infection in that area and no tech or other vet had said they had any difficulty performing this task. A day later I noticed she had passed some blood from her rectum. I called Christy and said I needed her seen that day if possible and at least for Dr. Sokoloff to contact me to explain what happened. Christy was apathetic, saw no issue with the bleeding and said she would pass on the message and if I wanted an appointment I could see Dr. Sokoloff three days later! I then took her to a different vet who allowed me to see her express them and said that they had become infected and needed to be flushed. $$$ Coincidence that prior difficulty turns into an infection? Possibly due to over manipulation of the ducts causing bleeding? As noted in another post Christy needs to take a class in phone etiquette and triage! I finally talked with Dr. Sokoloff after her return and explained how I felt that the coincidence of her other vet having difficulty, then an infection and bleeding afterward and being charged again for an issue I felt they had created was wrong, not to mention the cost of having to get another vet (who saw the significance of the bleeding and saw her that day) treat and cure the issue. Dr. Sokoloff was sorry of course, but there was no offer of any compensation for the cost of treatment for either vet or time. Not being accountable for a mistake then charging the customer for it is not how you keep customers!"

"They were very thorough & comforting to Emma on her exam. They also took the time to explain things to me. Emma had a great 1st visit."

"I have been going here since it opened. Highly recommend! Staff is so friendly. They truly care about your pets. Dr. Sokoloff is the absolute best. My cat loves her and hey if a cat likes someone that is amazing."

"They are amazing. This is our third dog at this clinic. Nothing negative to say. Great care of other dogs. From puppy to adult they have taken care of our dogs. Did an exceptional job taking care of our sick dog. Dr. Angela was helpful and understanding with our sick lab. She was there to ease both dogs peacefully from our care. That’s why we are back again with our new Labrador puppy Mickey. He’s under their care as we start the new puppy vaccinations and we will be with through his long pampered life."