PURRfect Paws

"I’ve used PURRFect Paws for over a year. My dog has probably done 100 days of daycare and over a dozen multinight stays. They do a great job. Haven’t had a single issue with how they’ve treated my dog. Staff is friendly, knowledgeable and responsive. The prices are reasonable. Highly recommend."

"We have boarded our dog here since he was a puppy. The boarding experience was fine. However, during his last experience we asked for grooming (which we’ve done in the past). He was sent home without grooming except a large chunk of fur from behind his ear. The response from Purrfect Paws was that he “was groomed and had a large mat behind his ear”. Rhett is a golden and we’ve NEVER had to cut a mat out of his hair. I brought him back in and it was acknowledged that he wasn’t actually groomed but no response was offered for the chunk of hair removed or why we were charged for the grooming that didn’t occur. Nor did anyone apologize for the inconvenience of bringing him back and spending an hour (travel time included) nor were we offered to be refunded for the grooming that never occurred. Pets are family and if this happened to my daughter I would be just as livid. I no longer trust the care of my dog with this business."

"I’m sharing this honest and fair review after a few weeks of thinking about it. I’ve been going to Purrfect Paws for about a year or so and love to support local small businesses. My first groomer Brandon was good, then he left. Two main qualms - communication and customer service. 1. Customer service: On one occasion I misheard the pickup time or it was miscommunicated to me. I arrived several hours after my pup’s groomer was complete - basically right after I got off work. When I arrived the front desk employee took a tone that was not professional and spoke over me several times. The customer is not always right but I deserved common courtesy and respect as a paying patron and human being. After some back and forth she agreed to not charge me for boarding and food (which I had no problem paying either way). People have bad days, communication lines get mixed up. Ok. 2. Communication: The next grooming session my Cavapoo was returned to me basically with no hair on her tail, and it was shaven unevenly at that. I was pretty shocked. See before/after pictures. My main issue is that no one said anything to me either before or during check out. No one called me prior to advise on the situation or ASK if it could be shaven. In my opinion it’s a significant cosmetic change and I should have been given the opportunity to decline. I’ve combed out matted 4C human hair for three decades and I would have tried to detangle it myself. It was really bothering me so I called the next day to learn more about what happened and got a generic answer that she “must have had a lot of matting”. I’m not denying that she may have had a lot of matting. But I feel like that could have been communicated ideally before or even after the fact. Everyone in my family and friends is shocked at her appearance. I’m disappointed in the lack of communication. This compounded with the poor customer service situation - sadly I will not be returning."

"I showed pictures of how I wanted my puppy to be groomed. I even showed the groomer the previous time he got a haircut and I was disappointed. I left stating that I wanted to be able to recognize my dog. Clearly he was unrecognizable. I was told that he was matted and I refuse to believe that as I brush him often. It was raining that morning so when he came in he was wet. Everyone knows you don’t try to comb out hair while it’s wet. I had high hopes to have a consistent/ reliable groomer being that Purrfect Paws was recommended to me. I wish a call would’ve been made before a ridiculous hair cut was made. I think that’s a decision both parties should make TOGETHER. Especially, before having to pay before seeing him. Highly disappointed. Attached are before and after. This is just my opinion, that I wanted to share and rather not be ridiculed."

"We have been taking our dog to PURRfect Paws for the past few years and have had a fantastic experience. The staff is absolutely amazing! They are friendly, very responsive, and most importantly, our dog loves them! They have flexible drop-off and pick-up times as well as half and full day options that work well with our schedule. We have used PURRfect Paws for daycare, boarding and grooming services and have always had a positive experience. I highly recommend them!"