Embassy Suites by Hilton Winston Salem

"Run down hotel in desperate need of a refresh. My room didn't even have a window in the living area, it was like being in a tomb. Poor furnishings in the room, fabric over plywood chairs . No desk chair, just a hard chair. Bedding fair with weird round pillows. Flooring coming up in the elevators. Breakfast fair. 'Fresh fruit' was frozen solid. Stay away, don't waste your money in this dump."

"One of the worst hotels I’ve ever stayed at. We found COCAINE on one of the mirror tables on the 2nd floor common areas that wasn’t cleaned up the entire time we were there. Parking at the hotel for the weekend was $50! The elevators were all broken except for one, and that one had floorboards that were splintered and cracked and none of the button lights worked. It also would not go down to the LL floor. All of the outside card readers were out of order so we had to enter through the front every time we entered the building. The pool and hot tub were also out of order. The housekeeping staff didn’t give us any towels after servicing our room. And the housekeeping staff also harassed us twice about checking out at 11 even though the sign on the room’s door said checkout was at 12. Easily one of the most poorly managed hotels I’ve ever seen. All that said, the breakfast omelet bar was top notch."

"Location and staff are great here. Every staff member I encountered was wonderful! I have nothing but nice things to say about them. There's value in the complimentary breakfast and evening "happy hour." Parking is easy (but pricy) in the attached garage and you can walk to many parts of the arts district and right into the convention center. The room was spacious and I had a nice view. There was a mini fridge sink, and microwave. It had a separate living area and bedroom which is great when traveling as a couple. There were so many outlets (both USB and regular) which is always appreciated for charging devices. The bed was comfortable enough and the linens seemed clean. All that said, the room's bathroom was kind of grimy and the elevators were awful. Hair in the bathroom, stains in/around the tub, stains on the wall. There was also a really odd smell throughout the building (musty and damp). Something in the room triggered my allergies and the whole time I was in the room I was sniffling and sneezing. The common areas (lobby and 2nd floor with some seating and a gym) were nice enough but the elevators were in terrible shape. The elevators could not be avoided as I was on the top floor. 1 elevator was not working at all and the other 2 were filthy and the floors were coming up inside and they both smelled very unpleasant. I'd probably stay here again because staff were nice and there was value and convenience but I'd make sure I brought allergy meds."

"Clean room and comfortable furnishings. Helpful staff and excellent service and food in the restaurant. Even though a parking garage is attached to the building, you cannot park there and go straight to your room if you have checked in to the hotel online. The parking garage instructions are not clear about this. I moved my car to a garage further down the street that had pricing posted prominently."

"Was looking forward to the heated indoor pool as advertised on their website. I should have known there was going to be an issue as the check in agent was very short and didn't even bother telling me about the amenities on the property. I changed clothes and went to the pool just to find out it was closed with absolutely no reason explaining why. This is definitely something that should posted on the website prior to booking! How disappointing! The concern was brought to the attention of the manager on duty and she "fairly" compensated for the experience. The breakfast and evening reception was very good, no complaints. The rooms were very spacious however it is seriously outdated and the in room furniture isn't visually clean. Bring your lysol! Unless they do a FULL renovation...I will stay elsewhere."