Monarch Behavioral Health Outpatient Office - Wake Forest
350 East Holding Avenue, Wake Forest, NC 27587
Location & Phone number
350 E Holding Ave, Wake Forest, NC 27587, United States
About the Business
Monarch Behavioral Health Outpatient Office in Wake Forest, North Carolina, is a health institution offering behavioral health services. For appointments or information, please call (866) 272-7826. The office is located at 350 East Holding Avenue. The institution also has locations in Raleigh, Cary, Fuquay-Varina, and Zebulon, offering a range of services. The Wake Forest location is open on Tuesdays from 8:30 a.m. to 5 p.m., with walk-ins accepted until 3 p.m. each day. The Monarch Club Horizon program in Raleigh is a Psychosocial Rehabilitation (PSR) program promoting recovery and community integration for individuals with mental health conditions. Monarch is a statewide provider of services for people with intellectual and developmental disabilities, mental illness, and substance use disorders, with a focus on trauma-informed care. For more information, visit their website or contact them at the provided phone numbers.
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Reviews
"This is the first mental health wellness establishment that I’ve ever been to where I need a ‘nurse evaluation’ before my actual psych/medication evaluation appointment? It’s ridiculous. It makes me mad that I just can’t make an appointment for a psychiatrist on a day where the nurse’s evaluation is on— which would be convenient for me. I’ve been told two times where I’d log on to doxy for my appointment. And be told ‘Your appointment is tomorrow’ when I would think it was that DAY at that TIME. When I call customer service to reschedule an appointment they end up telling me it’s my nurse’s evaluation appointment that day. Which is stupid. Once you try to reschedule your appointment, they’re booked weeks out. Which is entirely inconvenient."
"Monarch has been a very valuable resource for mental health services, counseling and medications. The people who work there are kind, helpful and compassionate. After suffering for years from major depressive episodes that were medication-resistant, I found the right counselor (Stacy) and combination of meds to bring me out of the darkness. Thank goodness for Monarch!"
"During a time of crisis, and not able to wait to see a local psychiatrist, I was directed here. I walked in at 8am and waited 3 hours. The psychiatrist who was assigned to me quit and I wasn't notified until I called to cancel an appointment. They are not up front about bills and payments. After my first visit, I asked how much I owed and was told nothing. I knew that was wrong and asked again after my second visit, where I paid for both my first and second visit. I've since stopped going to Monarch, but now I'm getting bills from them in the mail months after the fact. And these bills are for the visits that I had previously paid for. A number is provided to ask questions, but every time I call nobody answers. I've tried to leave messages but it stops recording and cuts me off after a minute, and nobody ever calls me back. This is absolute bullshit."
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