VCA Apex Animal Hospital

"This place used to be decent. Now it’s impossible to get them on the phone. Don’t worry, you can just swing by with their convenient hours and talk to them in person. Except when you try to stop by the facility all of the lights are off at 6:50pm when they’re supposed to be open until 8."

"Dr. Walsh and Dr. Trager are by far the best vets I have ever taken my pets to. They both practice with so much care and empathy, it makes all of the difference! I highly recommend this office!"

"I am so grateful for the VCA… They always take my little Chihuahua Rio at a moments notice, and provide great care. He comes back, happy and healthy… Thank you to all the staff there Rio loves you!"

"Went in at 10:30 for treatment on my dog kush, the vet, by far was the best we have ever been to. So kind, asking if we had a budget we could do stuff for, and treated my dog like family and treated us the same. I couldn’t ask for a better vet. Thank you so much, he’s already perking up this morning and is drinking on his own. Highly recommend patronizing this business, they treat you and your animal with the utmost care❤️"

"Being new to the area and the state I needed to find a really good Vet for my aging diabetic dog. I had 1 recommendation for this office so I took it with good faith. Not a good experience. While the front desk personnel are very, very nice and personable, my experience with a Vet was not good at all. They are run like a business and care about $$$. Their "wellness program" which I highly do not recommend if your pet is aging or has medical conditions, was hardly worth it for me (although they all put high emphasis on joining this-ask a lot of questions- animal medical is as costly now as human medical without insurance). I lost complete confidence in the Vet and messaged my concerns. I stopped receiving any communications even though I contacted the doctor, the office and finally a supervisor. No one told me she had gone on vacation. ....until a week later, by the "supervisor" only after I was instructed to contact her when I emailed office. I was informed by this "supervisor" they will charge me back hundreds of dollars for leaving the program even though I paid 2 months of monthly fee plus out of pocket for tests, foods and additional medications. She said, bottom line, "it's a binding contract". So either I take my dog back to people I have no trust in or pay the price. There was no other conversation. While that lack of conversation was happening, my dog's ketone rose, his cough worsened and I had to find a better Vet service, which I am so relieved to say I did. Post update, the response is contrived and untrustworthy. Had they cared about my dog they would have responded the first time, not simply because they got a bad review. Clearly, they are "reaching out" so their legal team can hold me to a "binding contract" the phrase that absolutely turned my stomach."