Walgreens

"Something needs to be done about the pharmacy. They are constantly overwhelmed which then reflects on the customer. They also always have a line at the drive through and it seems like they are getting the person’s life story it takes so long for people to get there prescription and move on. I don’t understand this because once I get to the window it takes me about 3 minutes. Last thing there are 2 great workers Tam and Dave the others need to take a class on how to be polite!!"

"Pharmacy staff is rude. Drive through said both lanes are open but when you use both lanes they only want to do one at a time. Kept pressing the call button and asked why they only were able to assist one at a time if both lanes are open. I had medicine ready to pick up and had to wait on a guy in an 80k truck get several cards declined and the next lady asking about her kids Medicaid and she didn’t even have prescriptions to pick up. Everyone can hear others business and the girl told me hope you have the day you deserve so I will be calling corporate to complain because this was a mess"

"NO STARS. I understand, they may be busy but that is no reason to be disrespectful to anyone. They did not seem short staffed. But even with 6 people behind the counter, it still took 35 minutes to pick up a prescription. Today (11-6-23) I had an appointment to get a flu shot. I was there 10 minutes early and 4 people that came after me were called in first. Two of them did not have an appointment. Thirty minutes later, I got back in line to ask about my shot and they said, "Oh, your insurance denied it" I was sitting there, waiting, and NOBODY even told me!? I went down the street to CVS and without an appointment I was in and out in 15 minutes. They said my insurance covers the vaccine 100%. I will never go back to this Walgreens. I don't love CVS but they were hands down, more polite and just nicer in general than Walgreens."

"The pharmacy is the worst part of Walgreens. They are always rude when you ask questions regarding medication refills. Or what steps need to be taken in order to get the insurance situated. If you’re going to work behind the counter and answer phones don’t be rude. Stop cutting people off. Please note, I understand you guys are busy, but when someone is genuinely trying to understand something or needs assistance don’t be ill with the customers!!"

"Switched to this location last year because it was a closer drive. I have had prescriptions delayed because they had no stock, I have been shorted pills in orders, and today was the last straw. Prescription was delayed for insurance approval. I called and asked them to fill it and I would pay full price. Tech said no problem. I checked on line two hours later and it was still showing delayed. I called and spoke to the pharmacist who stated they had no such prescription. I told him it was in my online account, and had also received an automated call from Walgreens about the delay. He insisted, and said I needed to have my Dr. call it in again. So fed up!"