Ego Hour Hair Designers

"Walked-in for only a haircut two hours before close on Sunday to find no availability at the salon or the other two locations. Made an appointment for Monday at 6pm before going out of town for a week on Tuesday. I get off work at 5pm and was willing to drive 40 minutes back to the salon from there for this appointment. I was called at 4:45pm to ask if I could move my appointment time to 6:15pm or to another day because the client ahead of me needed more time. Since I couldn’t change the day I took the appointment for 6:15pm, no problem. I was called at 5:45pm when I was already on the way to the appointment to tell me my appointment was cancelled because my stylist had gone home sick. There were no more available appointments at any of the other locations. If I had been told during the first phone call that the stylist was sick I could have possibly had time to schedule at another location or another salon. The salon should have been more upfront and truthful about the situation. Edit: I came in originally on Saturday, not Sunday. That was a mis-type on my end. Either way, not being able to have a walk-in appointment on the weekend was not my issue with this salon. My issue was that I could have made alternate arrangements for a haircut had I been given the proper information in a timely manner. Poor communication from the salon during the first phone call. Even worse during the second. I would have loved to schedule for a day when I got back from my trip. However, Sherry the receptionist was rude and dismissive when I was trying to figure out how my appointment went from “moved due to the client ahead of me” to “cancelled because your stylist has already gone home sick” in the span of an hour, while driving to my appointment. She should not be the first impression for anyone interested in this salon. Did the stylist run out before finishing the clients hair before me? My appointment was cancelled at 5:45pm because the stylist had already left even though I was told the person ahead of me would need until 6pm for their appointment. There was more than enough time to properly inform me of the situation during the first phone call. I do hope the stylist recovers quickly, as I understand people get sick and I respect her protecting the health of her clients. I do not respect the business practices of the salon who chose to lie to me during the first phone call and show a complete lack of regard for customer service in the second. I was more than flexible with what the salon had available and I was given nothing but the run around. If I can not trust your staff to make appropriate arrangements for appointments I do not trust your staff to cut my hair."

"I'm pretty simple when it comes to getting my hair done - I never get any color, just a basic shampoo/cut/blowdry - but I love seeing Julie at this location! She always listens to me and makes sure that I'm happy with the length and angle of my hair as she's cutting and styling it. She's also just an all-around sweet person and I enjoy the few times I see her every year! I'd highly recommend her."

"I just moved to the Winston-Salem area and am very careful with my selection of hair salons. After reading reviews and doing my research I was booked with Tess who did a full highlight touch up and cut on my hair! She was so much fun to talk to, and took her time to make sure I felt comfortable and that my hair turned out perfectly… and that it is! Attached are my before and after.. I feel like a new woman, and will be returning!!"

"I'm 16 and have the biggest fear of getting my hair cut, i've had it cut twice professionally through my whole life and 1 of those times i was severely disappointed (not at EgoHR), the lady told me multiple times i wouldn't like the length of the cut i asked for or the style, (shoulder length, choppy layers, short ish curtain bangs) she left me with my long hair and didn't wash me after telling me to come early to be washed! Now i went to EgoHr and had bobbi and i absolutely loved her! She made me super comfortable through the whole process asking me if i was comfortable and holding my hair certain ways so i could see a little bit of what it looked like before she cut it, there was no awkward silences and she had amazing conversation skills, i will definitely be asking for her more! i will say that some of the women were very unprofessional and problematic in front of me and my mom, one of the women came up and started opening my hair dressers drawers and practically accusing her of stealing her hair brush that had her name on it, my hair dresser obviously was a little uncomforted by this and so were me and my mom. The conversation shifted quickly and went right back to amazing! the staff was definitely clickly and that was a little uncomforting. Their "level system" was also a little weird because bobbi is considered a "level 1" stylist even though she had previous experience with hair, hearing that made me a little anxious because level 1 sounds inexperienced but she did amazing!!! before is what the first lady did and the second is what bobbi did (i showed them the same inspiration pictures by the way)"

"Really chill little salon tucked away in a convenient spot but not taken over by the hustle and bustle of the city. Tess was pretty great. She was cool to talk to and knowledgeable about my hair and very honest about what we could do and how it would look. I’ve been watching clients walk in all day and every time they had a smile for their stylist and a rapport that clearly says they’re repeat customers happy with their experience. If you’re looking for down to earth and pleasant, not judgmental and easygoing, with fairly decent prices than this is a good spot to go to."