Big Monkey Renovation & Repair, Inc

"We had Big Monkey renovate our master bathroom and were very happy with the work completed. This was our first major renovation project and Jared made us feel comfortable about the process and what to expect. Jared had excellent communication and checked in on the job daily. We always felt like we knew what was happening and I appreciated the transparency throughout the process as well. Following demo day, we had some findings that altered some of the work done but Jared communicated everything in real time and updated /resent quotes if anything was adjusted. All of this gave us confidence throughout the process and we never felt caught off guard. The workers that came in were all polite, respectful and professional. We saw the same people throughout the week and felt comfortable with the crew that was in our home. They each had their roles and timing perfectly laid out and I appreciated the efficiency in which they worked; it was clear they had a process and had done this many times. After the project was completed, Jared expected perfection and comprehensively reviewed the work with us after it was done. I also appreciate that the final walk through was completed after it had been lived in for 3 weeks."

"Big Monkey was fantastic! Great work, great customer service. They got us on the schedule in good time. Work was finished in good time, and he even responded to follow-up emails/calls. (I've had trouble with other company's finishing the work and never calling back when something needed an adjustment.) We will definitely use them for future projects and recommend them to everyone!"

"In January, we had our master bathroom fully renovated by Big Monkey along with some more minor renovations in our hall bath and laundry room. We had a wonderful experience! Jared and Tracy, as well as their crew, were very responsive and extremely professional. They listened to any concerns and resolved issues quickly. They communicated times and showed up when they said they would. They worked out a schedule with us so that we would be able to use our hall shower even though both bathrooms were bring renovated. They even came back after a couple months to check on a problem with our tub and had it fixed! We love our dream bathroom and would definitely recommend Big Monkey to anyone!"

"What a Difference!! A few months back we set out to improve our outdoor space on our back deck. We had a hot tub, table & chairs, and a drill all crammed into a 10x20 deck. There simply wasn't enough room, and the surround was deteriorating and very tired. So we designed a simple 10x12 extension and set out to find the right contracting partner to bid the work. I asked around, especially on the Dads of Southern Wake NC Facebook group and people told me, "Go with Big Monkey Renovation and Repair...you won't regret it." Fast-forward to this week...Jared and his team came out Monday to get started working on a modified design to our original plan adding some more space than the original 10x12 extension. Jared helped come up with some options that sounded great to us. Work started and it went at a VERY rapid pace! The best part of this story, however, is that at the end of Day 2, there were things about the design we had agreed to that we just didn't like after seeing it built and in place. We wrestled with it a bit but decided we just weren't going to be happy with it as-is. I texted Jared to let him know we had some significant changes and I would talk them over with him the morning of Day 3. We talked it through and it was, "No problem, Jeremy...We want you guys to love your new deck." I quickly sketched the changes and showed them to Alex on the crew and they were off to the races. In ONE DAY they had fulling implemented all the changes involving adding all new hand railing, changing the stair sizes and locations, undoing some previous work around the hot tub, and installing the new privacy surround. ONE DAY. **AMAZING** The Dad's group was right...I don't regret going with Big Monkey Renovation and Repair one bit. We LOVE our new deck and can't wait to cook out there this weekend and stain it in a few weeks."

"Thrilled with Big Monkey Reno! The quality of their work and service is unmatched, top notch, beyond my hopes and expectations - I feel like I’ve struck gold by finding them. Our original goal was to make our house more functional by installing two glass doors (one 6 foot double and one single) on our dining room, but we ended up opting to do more. During his visit for the door estimate, I decided to have him also give me an estimate on builtin cabinets by our fireplace, just for grins. I’ve had the builtin cabinet estimates by other contractors before where the value/cost ratio just didn’t make sense. But Jared immediately pitched this idea for exactly how he could make the cabinets seamlessly fit with the fireplace and other design elements of the house for HALF the price of estimates from other contractors. So we jumped on it, and had him do our builtins as well. The process was a dream. We had him do the estimate in like February, approved it and got added to the schedule for March, and everything was done on time (actually a little faster than estimated) over the course of 4 days. We had them custom build both doors and design and install the builtin cabinets. Throughout, we tweaked and upgraded a few things, and shockingly we still came in under budget (so much so that my husband asked me, “why do we have all this extra money left over”). It all turned out beautifully, beyond my expectations! It has really elevated the whole look of our home. As with most renos, there were a few snags, but Jared always had a great plan. Also, our AC went out during the process. I mentioned that something was up with the AC to Jared and that I had scheduled someone to come look at it. He was like, “I have a guy.” His guy called and was over in ten minutes. Within 2 minutes of being there, they had figured out that a nail had pierced the freon line. They told Jared. Jared called me and told me he was taking care of it no cost and we had our AC back in an hour. I was so impressed with the AC guys and how they worked together to just knock it out. Like I said, I feel like I’ve struck gold by finding Jared/Big Monkey Reno. The work and service was just SO IMPRESSIVE. And while we were wrapping everything up and just talking to Jared, he was like bopping around fixing our front door knob and caulking a few gaps in other baseboards for us. I’ll be calling him for everything from now on."