PetSmart

"i’m never one to write reviews on anything but i’ve been going to this petsmart for a long time, for years. Never once had a problem here, everyone who worked there was very friendly. For the past year or so we’ve had an issue with an employee. She works at the banfield hospital side, she’s and elderly lady. She always has an attitude and whenever asked a simple question she answers with attitude. I’ve noticed that she ONLY gives this attitude with colored people. I’m writing this to let you guys know and to take accountability and talk with her about this. This is definitely NOT right."

"Saturday 11:20 am, store is full. Brought my pet in for walk in grooming. The door to the grooming salon is locked, 3 people are in there not answering the door. One is grooming a dog, the other 2 are just talking. I rang the door bell , no response. I knocked again, no response, now with all 3 backs turned to me. I rang the bell again, no response. I walked away. What a way to run a business."

"This may be a petty review but nonetheless still needs to be said. My 1 year old Great Dane has slowly been learning how to get over his fear of new places, we hadn’t planned on being there long however, we were approached by an employee (forgot her name but she has distinct teeth) who I’m assuming is also a trainer there. The interaction started innocent and soon turned into a condescending lesson of everything I’m doing wrong about my dogs anxiety. It would be one thing if I had reached out to her for a lesson but seeing that I hadn’t and also seeing how my dog was comfortable up until she arrived, it felt quite inappropriate for her to continue to force a lesson on us instead of having the respect that other customers and employees had to just walk away because they saw that he was nervous. Again this may seem petty, not a knock against petsmart but I really didn’t appreciate that interaction with her and would hope that in the future she would understand when it’s appropriate to try to sell her featured lessons and when its time to just walk away."

"I don’t usually take the time to leave reviews, but I just want to say that your Santa was absolutely excellent and made our entire holiday season. He was so good with our Spinch, who has never ventured outside the house before. He was patient, so kind, and knew exactly what to do to calm him down and get him to look at the camera. I am so impressed with how great the experience turned out, especially with how nervous we were, and it just made us appreciate the store so much more. Whoever Santa was, he deserves huge praise. Thank you for the awesome memory!"