AAA Carolinas Insurance Company

"It took them almost a month to come up with a resolution. The adjuster I spoke to was very condescending and rude. I felt like with it being THEIR CUSTOMERS fault that my car was totaled they would have better customer service. I honestly hated having to deal with Ms. Long. Especially towards the end. I was simply asking questions and she was bothered by everything I asked."

"the worst experience. HORRIBLE, TERRIBLE, BAD And mentioning all the worst words to describe your bad service would be short. Even so, they keep sending me offers, because they keep spending time and money sending me offers that I would never take again. I have called them to stop sending me offers and they do it for a while and come back, I have returned their letters with a clear message to stop, why you continue to harass me, stop now."

"I've had this service for years pay over 100 bucks per year. Hardly ever use the service. Needed a locksmith service was suposed to be 30 minute waitafter 2 hours I unlocked the truck with a hanger. Debating on cancelling this service."

"Tess Harper was my first agent. I was hit and almost killed by there Insurance holder who ran a red light. Sited and later found guilty. Tess Harper never responded to me. Sent me a letter finally saying she was trying to contact me with half of my claim number in the letter. That was her first time ever communicating with me. Took me forever to find my claim number and find her. Only got to speak to her on the phone one time. Now Terry Barko is the senior claims representative and allegedly my new claims representative. Very unprofessional hangs up in my face, calls me and tells me lies. Then never calls me back. When I finally catch up to her to talk about these lies that in previous conversations. she hangs up on me and refuses to answer her phone. Worst insurance company ever. I'll definitely be reporting this company to the insurance department board. Also forgot to mention it's been 2 years since the reckless driving claim holder blew through a red light and almost killed me. Brian Hartman sucks too."

"Universal insurance company is a truly terrible company to deal with as policy provider or file a claim when one of their insured persons is 100% at fault for for damaging your auto/truck! When pursuing your claim the claims adjusters will stall,mislead, and even ignore your calls to resolve a filed claim. When they have a representative come to assess the damages they use 3rd party companies and will low ball the hell out of your repair costs leaving you to come out of your own pocket for repairs. Their business practices certainly falls under the category of cheap misleading scammers.. specially when 0% at fault. The customer service is horrible..can't even get a assigned claim adjuster to help or even on the phone. I left voicemails a couple times per day for several days and none of my calls where returned not a one! Safe to say universal auto insurance is the worst company I have dealt with and wouldn't recommend their services and fell bad for anyone that has to deal with them for a claim from one their insured policy holders that in my case hit my parked truck in front of my home. I personally am not the only person that has had to endure this experience..lots of other people are giving horrible reviews from experiences with this company. Honestly save yourself the trouble and don't consider them when shopping for insurance or dealing with them personally for a claim. Go though your own insurance company if you have a claim caused by one of their policy holders. Rating them on a 5 star scale they deserve a rating of horrible difficult make a bad experience even worse so they receive 0 stars. I would pay out of pocket before I ever deal with them again!!"