AutoZone Auto Parts

"AZIZ did a great job of helping me select and install new wipers for my car. Nice work. I also left a positive review of his work, using the Auto Zone survey link and store number listed on the purchase receipt."

"I have had multiple terrible experiences with the assistant store manager by the name of Sincere affect towards me has been of annoyance and contempt. The first experience with Sincere, I had been standing in the store waiting for ten minutes to get some assistance. When he walked out I asked if he could help me and he instantly criticized me for how I asked him for help. He told me I was being rude and disrespectful. I asked if he was joking and he said “No, you’re being disrespectful.” Obviously, this is my side of the story, but all I did was ask him for help. Today, I asked for assistance and he made the effort to roll his eyes and “tssk” me. I waved it off. However, when I walked away another customer approached him and Sincere treated him the same way. The customer asked him to not talk to him that way then Sincere told him to stop being rude and disrespectful. He got the other customer so elevated that the customer started to swear in anger. After watching someone else go through what I have been through with Sincere two different times I knew it wasn’t me and decided to write a complaint. Customers shouldn’t be treated this way. The rest of the crew at this autozone has been amazing and the only reason I go back. If you have to interact with Sincere and have a similar experience I suggest writing a review."

"I visited the store today and hours later I’m still thinking about how incredibly rude and condescendingly I was treated by an employee named Sincere L. There was a discrepancy between the website and the store computer about an item. What’s weird is that another employee was assisting me just fine and Sincere interjected without being asked. I was so shocked and confused as to why he felt the need to be so incredibly nasty over a windshield wiper that I just asked for a refund and couldn’t get out of that store fast enough. He actually scared me the way he acted so hateful with zero provocation. 2/5/24 In response to the reply from Auto Zone, I went to the website and left all of my my info and experience prior to posting this review."

"Not so SINCERE !!!!!! Extremely unprofessional!!we have Multiple commercial accounts .i Order from these guys everyday. I walked in today picking up a socket . I told the ASSISTANT MANAGER, I wanted to buy this socket , and have it paid for over the phone, immediately get an eye roll and a deep sigh from sincere “the agm” He asked me for a phone number , i responded “ for the people to pay over the phone or for my account?” . - his response- “I AINT CALLING NOBODY “ ok …. Then proceeds after check out to try and taunt me with the item I already purchased , refused a physical copy of receipt and even called for Jesus . This is an absolute lack of professionalism and training in management . Extremely disappointing to see such a simple transaction be handled so poorly. I will follow up and hope this situation is corrected or we will take our business elsewhere ."