Vacasa Customer Service
391 Jackson Plaza, Sylva, NC 28779
About the Business
Vacasa Customer Service is a real estate and travel agency located at 391 Jackson Plaza in Sylva, North Carolina, United States. If you book in the spring using the code SPRING20, you can save on your next vacation rental. Whether you're looking for a beach getaway in Panama City Beach, an adventure in Orange Beach, or a relaxing trip to Palm Springs, Vacasa has the perfect vacation rental for you. From oceanfront stays to pet-friendly homes with outdoor pools and hot tubs, we have a wide range of amenities to make your stay memorable.
In Southern California's Coachella Valley, you can enjoy luxurious vacation rentals surrounded by natural beauty and rich culture. With over 100 golf courses, art galleries, fine dining, and famous festivals like the Coachella Music Festival, there is something for everyone in this vibrant region. Whether you prefer a golf getaway in Indian Wells or a Mid-Century Modern home in Palm Springs, Vacasa has the perfect rental for your needs.
For those looking for a long-term vacation rental, Vacasa offers extended stays across the country. Whether you want to escape the winter doldrums in Florida, work remotely from Costa Rica or Belize, or enjoy a mountain view in Colorado, Vacasa has a vacation rental for you. With lake vacations in the Ozarks, Lake Tahoe, and the Pacific Northwest, there are plenty of options to choose from.
When you list your home with Vacasa, you can unlock the possibilities of how to make the most of it. Our dedicated local teams provide continuous care for every home and stay, driving more revenue for you. With premium cleaning, easy check-ins, 24/7 service, and an all-in-one app, Vacasa makes creating lasting vacation memories easy and convenient.
Vacasa offers property management and real estate services through licensed subsidiaries in various states. Whether you're planning a short getaway or a long-term stay, Vacasa has the perfect vacation rental for your needs.
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Reviews
"My family and I rented a home outside of Franklin,NC and the house was great. However, we forgot our laptop in a very specific place in the home and didn’t realize until we unpacked at our house. Contacted Vacasa customer service and they made us pay an additional fee to even look into it, then would not call us but every time we called they said that they haven’t been able to locate it and make notes that we are frequent callers. The homeowners were great but the Vacasa rental company has been horrible."
"Jeff’s team listed our home on Vacasa this week after a 2 month delay. There was poor communication from the beginning, and we should have taken that as a sign to not proceed. The property was finally listed on Tuesday. We had prior bookings from when we managed the rental via Airbnb, and these were all provided to Vacasa multiple times for them to put into their calendar. Despite asking them and receiving confirmation of all of our scheduled bookings, they failed the very first test. Two hours before our guests were supposed to arrive, Vacasa placed a guest that was unhappy at their original booking into our house. Thankfully, we discovered this and were able to start dealing with this, but our guests that were booked many months prior are now not able to stay at the house. When asking Jeff to provide a remedy, he was extremely condescending and was unable to get the guests out and have the property cleaned. I highly recommend finding someone else other than the fragmented team led by a disrespectful manager that is unable to take ownership and correct his mistakes."
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