Matthews Motors Wilmington Service

"I came back after 2 years to buy me a new SUV. Customer service is always outstanding. Jusy and Sean make it possible . Highly recommend it-."

"Huge shoutout to Ross B for my 2nd ride from Matthew Motors. Amazing customer service , extremely intelligent and all around a great man. Highly recommend !"

"So take if two sides here. Was looking to get my vehicle appraised. The call to set up the appt was within 5 mins of me hitting the submit button online. Went in the next day for the appraisal. Fair appraisal in the opinion. Gentlemen that I was working with was honest and easy to deal with. Didn't like some parts of the report but that is neither here nor there. I ended up leaving and got into my car where there was a new cup from the gas station and spit and chewing tobacco. I was totally disgusted. Thought about just tossing it onto the ground but took it back inside so they knew that the guy who test drove it left it in there. No apologies. Nothing. Sent a text to the group who was doing the appraisal. No response. Got an email the next day thanking me for coming in. Sent a response telling them what had happened. No response. Probably would never buy a car from here because of this reason. Responding to customers is kind of an important job."

"Words can not express how much I appreciate Mathew Motors. I purchased a vehicle from Mathew motors. The vehicle broke down and AD diagnosed the problem as the starter. He then realized I had a manufacturer warranty and I had to take it to the Hyundai dealership. After taking it there 3 times and being told they can not duplicate the problem, being treated like trash and being stranded 3 times, AD with Matthew motors said “ go get your car, bring it to me, we will fix it” I Almost cried. AD did exactly what he said that he would do. I was ready to trade the car in over a starter because of the bad and poor customer service at Parkway Hyundai but AD at Matthew motors saved the day and my car. There is a much more in detail nightmare of a story to be posted on parkway hyundai website but this review is pure and genuine gratitude to AD and the staff at Mathew motors. From my salesman Ross to Dillion ( spelling) to the sweet Haley in customer service, and the nice ladies answering the phones, I am Mathew motors family for life. AD! You! Saved! My! Car! My! Sanity! And! Restored! My! Love! For ! Mathew ! Motors! sincerely and forever thankful, Rebecca Jones"

"Noel was a pleasure to work with! From a female's prospective, it's refreshing to walk in and have someone listen to what I want, rather than trying to upsell me or get me into a new car that I can't afford (cough cough Bob King). Jules the jeep has her beach stuff at the ready and with the lifetime warranty that she came with, I feel a lot more confident about our road trips!"