NAPA Auto Parts - Ferrell Inc

"I'm a NAPA employee from 325 miles away. Needed a battery. This NAPA treated me like one of the family! Like I had been a long time customer. Great service, friendly and helpful staff! Truly the NAPA way. Highly recommend this store for all your needs!! Thank you so very much!!"

"Very poor customer service ordered a part online to be delivered to them and to be paid at time of pickup. When I went to pick up the part they said that because it was a $60.00 item they wouldn't accept the order and they called me for payment which was a lie. Modern phones track numbers of calls received. I could understand their policy but I can't accept being lied to because the counter person was too lazy to do their job. Skip this place if you expect good service."

"Needed a battery. It was not in stock in the store, so ordered online for in-store delivery. Several days passed; I was never notified that the battery been received at the store. When I went online to check the order, the status was "closed". I called the store and was rudely told that they have no way to track orders but had batteries in stock. I paid the battery and discovered that I had been charged at 4% credit card fee. When I inquired about this, the clerk pointed to a tiny sign on the counter top that stated the store's policy. Thus ends my first, and last, purchase at the Hampstead NAPA store."

"Always a good experience. You get helped s soon as you come in. Across the street I've gone in and no one to help me. They were all outside hanging out. When I left they asked me if I needed something. I said no."

"Excellent store! Very helpful, knowledgeable and friendly staff. And if they don't have it on hand they will get it in quick!"