Buffalo Marriott Niagara

"The room was clean, the bed was very comfortable. The bartender was less than accommodating. In the morning, they were pounding hammers and using drills in the next room."

"I didn't stay here but my job had our training course held here. The service from the staff in our banquet room was amazing. The servers were on top of things. The place was clean. The food was amazing. All staff was friendly and helpful. Would definitely reccomend."

"This place is really average. Below average on cleanliness and staffing. Above average on amenities like gym, pool, and executive lounge. All in all the rooms are shabby, the staff is stretched too thin, and the bar restaurant cannot handle a crowd."

"I stayed here just one night but had the horrible experience ever from any Marriott. I had parked my car there taking a 10 days pass. When I came back to take the car, found that my car is missing from the place I had parked. I was told that it was towed to a different location as they had some work happened at the area where I had parked. I was just wondering why I was not informed of this before they moved my car from the place I had parked. I had paid 100+ USD for the parking and this was the service I got. Then they asked me to find out the car by myself from any other side of their big parking lot. It was night and i was searching for my car all alone. No one extended any courtesy to come with me for a mistake from their end. I couldn’t find my car anywhere where they asked me to look for. I again came back to the help desk and asked them. After waiting for so long someone introduced to me as their manager showed up. I asked him why I was not informed before my car was towed and moved position. He was so rude to me while answering that and fortunately said he will come with me to search the car. Finally after walking through the entire parking lot we found my car. I lost almost 1 - 2 hours in getting searching the car and they should have at least apologized to me for all these trouble but no one was of that kind. They should ideally have refunded some of the amount I had paid for all these I had undergone. Even though the room was booked using our platinum membership points and still the attitude from the staff was really disappointing. Is this now they behave to their premium customers?? A great chain like Marriott should not be entertaining these kind of behavior from their staff. They should give proper training to them to keep up their good name irrespective of the location. They don’t even greet you properly when you go to the front desk which is really pathetic. I have decided to not to stay here or refer this to anyone."

"I enjoyed my stay here. The rooms are older but were clean. Service was good. I enjoyed the indoor pool and hot tub. The pool was bigger than I thought. If you want to enjoy the outdoor pool though you might want to come no later than late July because mid August it wasn't available because it was cold. Had a room with double beds."