Aero Transportation

"Contacted this company because of many good (fake?) Reviews. For me: even one star is an excessieve overrating . As European tourists in our sixties we wanted to make sure we could reach our Canadian side hotel in Niagara Falls after our arrival by train at around 8pm at Niagara falls NY Amtrak station. My first whatsapp was not answered at all. But as you never know if there was some technical miscommunication (after all the review were so brilliant) I tried again. This time by contact formular on the website. What happend? Almost immidiatly I got a confirmation. Exactly of the trip we needed. With te remark: the driver will contact you with another confirmation before departure. Well: you guess already: no driver contacted about anything. Though we had a confirmed booking. By this time we were already in USA and on the date we departed to Niagara Falls from New York I decided to contact again to make sure the driver should wait at the correct time. Via Facebook messeging this time. Quite confusing communication, with few words, but anyway it was 'yes, it is ok' So at last a quiet mind. Some time later a message again. 'Sorry, the drivers will not be there' ?#!@!! Unbelieveable. Is this a reliable taxi Company as you can read on internet? ?#!@+! They addeded: but there are allways other taxi's available. Well: at last we were lucky: we were quite quick out of the train and there was just 1 taxi there. So fortunatly we were the first people and could catch it. Otherwise we (couple from Europe in our sixties, wanting to make sure everything is safe and organised for travelling) had to walk the miles from the Amtrak station to Rainbow Bridge- Canada ourselves when sunset is already setting in. Conclusion : never get in touch with this company. Zero stars."

"We road twice with Nour, and enjoyed every minute. He is an excellent driver, very personable, very helpful and interesting to talk with. The experience became a part of the trip. We recommend him highly and without any reservations."

"Nor was amazing and always on time. Very professional. We used him for all our travel needs and would highly recommend him!! Especially for crossing the border!!"

"Would 100% recommend and use this business again! Starting with the first communication to the drop off at the airport leaving town, everything ran smoothly. We used this car service flying into Niagara international Airport, stayed on the Canadian side of Niagara Falls. Pick up at the airport was prompt and the owner/driver was sweet enough to give us a quick tour of Niagara State Park on the way to the hotel. Flight back was delayed, no issues at all adjusting the pickup time from the hotel. Made our trip so easy!"

"I’ve been taking Medicaid transportation through different companies for years. I now only request Aero, the drivers are always on time and their customer service is impeccable. They have made my life so much easier just by being such a good transportation company. I’ve rode with many other companies and aero is the only one I’ll request anymore. Everyone from the drivers to the customer service number is incredible.I take 2-3 rides a week, I’ve never until them experienced such good service. Aero is the only one I would recommend."