South Oaks Hospital

"The Staff along with Dr Hoque are at NE2 done an amazing job. Everyone was attentive, caring and responsive. I was very happy with their work. They care, very nice and professional. I was initially worried by reading some negative reviews. But I was very pleased."

"I was here during summertime and the food was great the actives were too but one thing I have to say is that the noise half the time was overwhelming. It was my first time really being away from home so I just experienced loud banging in the morning and night. There was some nights I cried myself to sleep because I just missed home and friends. But the management is very well all staff were very caring and helped me a lot but patients sometime scared me overall a 4."

"I understand everyone's experiences are different my child has been here sadly more than once. Our first experience was not the best, which is why I only did 3 stars. The first doctor was not communicating anything with us. I was hunting down the doctor to get updates etcetera. Her last 2 times she had a different team from her very first time and both of these recent visits have been the same team and they're amazing. Maybe a staffer here or there on the floor I'm not the biggest fan of otherwise most of the staff is amazing. My daugther does not hold back and would immediately tell me if there was an issue. My interactions with them during my visits have also been great. Her team has been very communicative, helpful and THEY LISTEN. Again I don't want to undermine anyone's experiences in any of these reviews but I do have to say, the level of care provided for my child the last 2 times has been great. They do hold events that include the entire family which allows siblings and parent support groups."

"I would give this facility a better rating but I was placed under the care of the counselor, Sonia. The grandiose persona and entitlement of this unprofessional character puts this oasis accredited facility to shame. Her lack of empathy, knowledge to addiction, and all around awareness to compassion in itself, strikes me as odd to see her in such a field where such qualities are required. She is combative with a patient when one is nearly timid and naive to early recovery and susceptible to relapse. If you choose to step foot in this outpatient, please seek the guidance of another counselor."

"Two years ago, I was forcefully admitted to South Oaks Hospital due to a psychiatric breakdown from Aripiprazole withdrawals. I was 16 years old at the time. The moment I arrived, I was having a panic attack because I have trauma behind being forced into situations. The staffs solution to this, instead of attempting to calm me down, was to lock me in a room by myself for 6 hours on end. Then, I was told to go to my room and “muffle my cries with my pillow”. They prescribed me 150mg of Quetiapine, and made me take it every night. Months after being released, I found out that 150mg is never a safe starting dose for Quetiapine. They gave me 2x the safe dosage. The staff woke me up every morning to take my blood. Myself and my mother informed them that I do not take injections/needles without lidocaine. They proceeded to still wake me up every day continuing to attempt taking my blood, which I never let them do because they would not provide me the resources I needed. It took me two years to leave this review because I am still processing and healing from the trauma this facility has left me. Please, I beg everyone to never send your child here. It will mess them up for life."