Estate at Three Village Inn

"What a horrible experience. Booked a room for my wedding night in April of 2024 and requested to just come by and see the room in advance anytime good for the hotel and its staff. They refused to let us come just take a look and then gladly accepts my cancellation with no remorse? I have never experienced such a lack of professionalism anywhere. All we wanted to do was look at the room we planned on spending our wedding night in and they refused??? Clearly they must have something to hide and the negative reviews I now see on their accommodations must be accurate. So sad because we love the restaurant but after this my business will go elsewhere"

"Traveled here for a wedding and was unable to check into my Hotel room (More like a shed in the back of someone's house) and when I got there our room was not ready till 4:00. I had called to let them know I was traveling and with two children under 4 and was coming in for a wedding if we can have our room ready. They said they would put us on a "list" when we got there for 2:30 the room was not ready we had family photos planned with the family at 4:00 for a 5:00 reception. The room was not ready till 3:30!!!! Gave us a half hour to get 4 people ready absolutely ridiculous. We also tried to get the TV on to distract the kids while we got dressed but that didn't not work we called the desk to have someone come and now one ever did. The room was completely out dated and the bathroom was disgusting. The wedding staff you would have thought it was their first wedding here there was not enough silver ware at the appetizer tables food was barley restocked, bartenders seemed beyond aggravated and the real food didn't come out till 9:00. I tried reaching out to a manager before writing a google review and they laughed and said they aren't worried about a google review. We'll enjoy this, I would never recommend this place to a couple looking to get married and deff would tell my guests to stay offsite at a Marriott or Hilton. The location is not worth staying there stay some there nicer and take the drive to Stoney Brook Village ."

"I very rarely complain about a service I receive, for multiple reasons. One, I am very understanding and know that nothing is perfect and two, I rarely stay in hotels so when I do I expect it to be a wonderful stay. However, I was rather disappointed in my stay here. To start with I was part of a bridal party (which I had made clear when I booked and confirmed my room). I asked if we could check in a little early and no one responded to my request. Prior to arriving I called the hotel to find out if I could access my room around 2:30 or if the BRIDE could at least check into her room to begin to get ready. We were told that they were doing their best to "turn the rooms over" since there was a prior wedding, but I was pleased to hear that both of our rooms were ready at that point, so we made our way to the venue. I checked into room 11 strong cottage. It was cute and had charm. The parking lot was very tight and crowded but I was able to squeeze my car in. The steps were "wonky" and steep. Again, I understand the old charm, but it wasn't ideal for heels and a dress. Once inside the room it appeared to be clean on the surface, but as I began to settle in, I saw a lot of issues. The room itself had a musty smell- living on Long Island I know that moisture is often an issue, but I am very sensitive to mold, and I could tell right away that the room had old moisture in it. The bathroom appeared to be clean, but the floor had a large amount of dirt along the tile edge and wall. As if someone quickly moped but just pushed all the dirt to one side. There was very little toilet paper left on the roll and after using the bathroom just once I had to find more paper to refill the roll. It just felt awkward using the very last bit of toilet paper left from the prior guest staying there. The caulking around the drain in the shower was peeling up and felt funny to stand on while showering. The bathroom fan was also very loud and made a "Clunking" noise. We turned it off despite wanting to leave it on after showering to try to remove some more moisture from the small space. The wall next to the bed alongside the bathroom had large scuffs on the wall and the paint on the end table was peeling off. The laminated information sheet felt sticky as if it had never been wiped off. After attending the wedding my husband and I made our way back to the room and I had concerns about how clean the sheets were after seeing how the rest of the room was only "surface" cleaned. Once we settled in, we left the curtains open because the curtain rod was loosely hanging off the wall and we didn't want it to fall off and wake neighboring guests. Once we laid down, we noticed a large amount of light coming through the front door, we opened and re-shut it but realized that the door did not make a complete seal, we were able to lock it but didn't feel very secure with being able to see daylight through the door. The next morning, we checked out rather early, we were not very comfortable staying in a questionably clean room with an unsecure door. I wanted to love this cute and quaint room, but it just fell short in too many areas for us to be satisfied."

"stayed for a wedding and the place was great. they were able to accommodate a few special requests that i greatly appreciated. i booked the woodhull cottage 6 months in advance and found out the day of the event that they gave it away and relocated me to a lesser cottage. i had planned to have the groomsmen at my cottage to get dressed and hang out prior to the wedding ceremony, but when i was moved to a bare-bones room without couches that was the end of that. front desk said there was nothing they could do. c'est la vie. keys didnt work either. had to make 3 seperate trips to front desk for a new card and eventually had to use a physical key bc the cards all failed."

"Stayed overnight for a wedding. The wedding wait staff and bartenders were WONDERFUL. The Strong Cottage was very tight and could have used some TLC although the bathroom was modern and clean. Would have given this a better rating if the front desk had handled our billing issue more professionally."