Creature Comforts Pet Resort

"Staff has always taken very good care of my fur baby. My Brandywine never wants to leave! The staff also noticed that my dog had an issue with her ears and not only notified me but delt with it accordingly. Thank you!"

"The Angola Creature Comforts I will always bring my dogs here! They are awesome! I love the quality of care they give my dogs They love them and take care of them just like I would. I’m so grateful my dogs. Love it there."

"I left my two dogs there, in good health and fully vaxed, for 5 days vacation and when I returned to pick them up, my older dog (9 years) was coughing apparently for days. No one told me until pick up. $6,000 later in vet visits and invasive procedures, he had a very severe case of Kennel Cough that turned into Pneumonia. I called to let them know about it and was brushed completely off. I was told by someone at the front desk they would tell the owner and they would call me. Never even got a call to see how he was doing, not to mention any kind of reimbursement. I will NEVER be going to either location again. Stay away. This place is obviously unsafe."

"Over 14 years my sweet Bo boarded at Creature Comforts many times and participated in doggy daycare hundreds of times. He has always been perfect after a visit. I have always found the team to be reliable and caring. Emily is a qualified professional and I highly recommend Creature Comforts."

"I’d give a zero if I could. I brought my 2 dogs to the Tonawanda location over Thanksgiving holiday for 2.5 days. I signed each of them up for 2 full days of daycare. When I went to pick them up, they informed me that they weren’t charging me for daycare because my dogs never went to day care. I said….what??? The girl at the front desk frantically goes in the back to get another staff member. That staff member comes out to the lobby to inform me he’s the “animal behaviorist” and that my dogs seemed anxious so he pulled them out of daycare and they were in their rooms for 23+ hours a day and I NEVER GOT A PHONE CALL informing me of this, EVEN THOUGH it’s their policy that if a dog being boarded gets pulled from daycare, the parent must be informed via phone. I asked to speak to the manager. I explain to her that her employees are completely incompetent and had I gotten a phone call that they were pulled from daycare, I actually would’ve spent MORE money and signed my dogs up for extra walks, play time, one on one time with the staff, etc. The manager agreed with what I said and said she doesn’t know why the employees didn’t follow the policy and notify me. She THEN went through the notes and the employees didn’t even log that my dogs were pulled from daycare and she was training a new employee and said, “See… this is why you’re supposed to log notes.” As I was going off in the lobby, they locked out the dog parents that were trying to enter to pick their dogs up. Clearly they didn’t want their other customers heading what had happened. This place is beyond unprofessional and should be closed down."